Job Vacancy: Job title: Training Manager, Nigeria
Job description: Training Manager, Nigeria
Department: EasyBuy Direct Sales
Employment Type: Permanent – Full Time
Location: Nigeria
Reporting To: Training Manager, West & Central Africa
Description
Job Location: Lagos, Nigeria
The team you would join:
Sun King Learning delivery team consist of highly skilled, passionate and devoted professionals, who are in charge of the transfer of products and services knowledge, processes, soft skills, systems and applications and the promotion of professional attitudes amongst Field and Office Based staff, in order to facilitate learning and development for immediate and future business growth.
About the role:
The Easy Buy Training Manager will work closely with the sales team to ensure Field staff and Office Based staff acquire the knowledge on products, processes and tools required for a proper execution of their work, through Training, Upskilling, Coaching and Constant reminders.
What you would be expected to do:
- Overseeing, planning, and delivering training to Energy Officers and Field staff to ensure proper comprehension of tools and processes.
- Planning and delivering training for office-based role staff as advised.
- Spearheading the training and implementation of new pilots, process, and products to the field teams.
- Ensure the administration of the Litmos users for agents, field and staff is up to date.
- Develop impactful content to drive continuous learning for the staff and agents.
- Provide adequate information on issues encountered in the field while using the tools.
- Customer experience audit- Coordinating with the field trainers to observe and audit the implementation customer processes and provide feedback to the stakeholders.
- Assist with ad-hoc projects related to field activities of EOs or field staff when required.
- Ensure digital content deployment uptake and development.
- Monitoring and enforcing usage of training tracking app, setting targets for the field trainers and increase trainers’ performance and content quality based on automated feedback.
- Keep up to date content material with weekly reviews.
- Work with other departments to ensure the smooth execution of new business initiatives.
- Mentoring and managing the execution and planning of field trainers to ensure the success of transferring knowledge to the field-based staff.
- Coordinating and planning monthly training activities.
You might be a strong candidate if you have:
- Bachelor’s Degree or its equivalent from a reputable institution.
- Diploma/Certificate in Sales and Marketing; Customer Service Management.
- Minimum 4 years relevant work experience in a similar capacity.
- Experience working with learning management systems.
Desired Characteristics
- Excellent people skills
- Stakeholder Management
- Strategic thinking
- Project management skills
- Clear and straight to the point communication skills with fluency in both written and spoken English
- Clear thinking/problem solving ability.
- Excellent attention to details.
- Excellent issue-tracking and resolution skills.
- Able to handle multiple tasks.
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry.
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Sun King employees who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.
Location: Lagos, Lagos State
Job date: Tue, 17 Oct 2023 07:12:47 GMT
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