Job Vacancy: SME Relationship Officer

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Job Vacancy: Job title: SME Relationship Officer

Job description: Company description Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human…

Job Ad & Profile Description

Position : SME Relationship Officer

Job Description

Job Summary:


The incumbent is responsible for marketing all the institutions’ products and services, targeting of clients, business analysis, decision making, disbursement of loans, collection of repayments, monitoring and recovery of the target group assigned to him/her with a specific focus on lending to Small and Medium Enterprises (SME) while following all the institution’s standards, policies and procedures

Key Accountabilities:

  • Through field contact undertake marketing / sales and encourage new potential clients to seek Clients financial services in the assigned zone within the branch area with the goal of achieving targets set for lending, deposits, portfolio PAR etc. as assigned.
  • Deliver excellent customer service, respecting response times in each step and case.
  • Take full responsibility for the assigned customer portfolio and all disbursed loans.
  • Be able to explain all the institution’s products, services, prices, conditions and fees clearly to clients.
  • Train and provide follow-up assistance to customers on business plans, business visits, loan application forms and other necessary loan processing and delivery documents; ensure all necessary documents are verified.

Required profile for job ad : SME Relationship Officer

Thinking Requirements and Working Complexity:

  • Ability to meet targets – Highly motivated self-starter who can operate well with minimal supervision.
  • Ability to identify risks in customer’s businesses and proactively work on mitigating the risks.
  • Analytical thinking and attention to detail coupled with the ability to decide if a certain customer is worth pursuing or not.

Knowledge and Experience Required of Job Holder:

  • A degree in any business studies.
  • Excellent verbal communication skills in at least one local language in addition to English. Able to build relationships built on trust.
  • Good selling and negotiation skills.
  • Must have at least 2 years’ experience in SME lending in the Microfinance space.
  • Proficient in Microsoft office, especially excel.
  • Strong customer experience focus.
  • Sound business sense, and entrepreneurial understanding.


  • N350,000 – N500,000
  • Productivity bonus, Medical benefits, Generous pension scheme, Learning and Development Opportunities as well as an exciting culture

Job criteria for job ad : SME Relationship Officer Job category :

Marketing, communication
Industries :

Temporary work, recruitment
Employment type :

Permanent contract – Fixed-term contract
Region :

Location: Nigeria

Job date: Thu, 28 Dec 2023 23:33:17 GMT

Apply for the job now!

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