Job Vacancy: project monitoring officer

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Job Vacancy: Job title: project monitoring officer

Job description: Job Description:

Our client is the regional distributor for the world’s leading manufacturers of sanitary fittings, kitchen, tiles, doors and other interior solutions in Nigeria.

Responsibilities

• Prepare and maintain projects summary reports.

• Preparation of installation quotation.

• Attend to all products and services inquiries by both potential and existing clients.

• Document and maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records, project files, maintenance records etc.

• Resolve product or service problems by clarifying the customer and complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Analyze customers’ needs and collect customers’ information to recommend products and services to improve sales.

• Initiate required action for response to customer service requests for maintenance/installation and other services, communicate same to the appropriate personnel/departments and ensure prompt feedback.

• Manages activities by planning/scheduling their daily maintenance/installation activities.

• Conduct survey and analyze data obtained to determine the level of customer service that the company’s providing.

• Liaise with sub-contractors and client on execution of project; track project execution and performance from start to finish.

• Liaise with in-house and clients’ architects to ensure products are properly installed according to drawing specification.

• Ensure adherence to standard Project Close Out procedures including administering Client Satisfaction surveys for each installation project.

• Perform budget and budgetary control on Installation and Maintenance

• Monitor Project scope, time, quality, and budget as part of the end-to-end project management process.

• Handle the procurement of project installation materials where applicable.

• Ensure necessary policy and procedures are followed before mobilizing subcontractors to site.

• Use IT in architectural drawing and design, specifically using software packages such as AutoCAD, 3D.

Requirements

• B.Sc in Mechanical Engineering, Project Management.

• Project Management Certification is an added advantage.

• 4-6 years’ relevant work experience. Minimum of two years in Bathroom Design & Installation experience.

• Project Planning and Organising.

• Data/Information Management.

• IT Appreciation & Application.

• Ability to work in a fast-paced environment and manage multiple projects.

• Attention to detail.

• Good Communication Skills.

Location: Abuja, FCT

Job date: Fri, 17 Nov 2023 03:09:04 GMT

Apply for the job now!

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