Job Vacancy: NMS Engineer Job at ipNX Nigeria Limited

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Job Vacancy: Job title: NMS Engineer Job at ipNX Nigeria Limited

Job description: ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Position: NMS Engineer
Job Location: Lagos
Employment Type: Full-time



  • Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network.
  • Run on 247365 network monitoring operation.
  • Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM, etc.
  • Proactively escalate issues to the network infrastructure team for capacity planning and network optimization.
  • Managing access request for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites.
  • Engagement of various Colo/POP sites manager in ensuring smooth running of the sites and our equipment they are in.
  • Escalating issues related to cooling, voltage instability, shelter leakages, etc.
  • Ensure continuous engagement of vendors and OEMs on service-related issues.
  • Generate and compile regular reports/availability for each of the Colo sites and service providers.

Educational Qualifications & Functional Skills

  • University Degree in Engineering
  • Professional Qualification (CCNA, CompTIA Network+, ITIL, etc.) an added advantage
  • Knowledge of networking and network monitoring/management
  • Perform second-level Escalation on network outages or faults to responsible parties.
  • Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
  • Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
  • Knowledge and experience with various web technologies
  • Ability to learn new things quickly.
  • Proactive monitoring of the status and performance of network infrastructure and services across the regions.
  • Troubleshooting and resolving first-level network outages on the network.
  • Proactive monitoring of network trends and alert for network optimization and planning.
  • Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages.

Client and Third-party Interaction:

  • Processing access into third-party sites on the network for visiting engineers.
  • Providing remote support to field engineers during network outages.
  • Engaging third-party providers (collocation, leased-lines, etc.) on any faults and follow-up till outages are resolved.
  • Raising tickets for faults on the network for tracking and effective escalation.
  • Handling ticket escalations from customers and providing necessary support and updates.


  • Generate daily, weekly, and monthly reports on all network outages, network performance, and service availability for third-party providers on the network.

Location: Nigeria

Job date: Fri, 12 Jan 2024 08:05:05 GMT

Apply for the job now!

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