Job Vacancy: Job title: Head, Diaspora & Expatriate Banking (Banking Strategy / Diaspora Business / Business Growth) – Lagos, Nigeria
Job description: Reference Number: CE9
Job Description:
Responsible for the overall development of the Diaspora and Expatriate Banking strategy, and delivery of all performance levers to meet the dynamic customer needs both in the diaspora and expatriates in Nigeria and ensure business growth.
Drive increased product adoption (cross-selling and upselling) and sustainable growth in customer base, customer retention, deposits, earnings, and usage of all bank products and services across the diaspora and expatriates customer base/segments.
Responsibilities:
Act as the Liaison between the Diaspora customers and the bank to ensure growth of the business value chains and profitability in addition to maximizing the Bank’s revenue.
Develop and implement targeted business development strategies by anticipating developments, trends and opportunities within the diaspora banking business.
Drive market share expansion of the expatriate banking business through product channeling and value creation. Work with product managers to ensure customers’ feedback is considered in all new products and changes done to existing products
Actively participate in the development of budgets and target as they relate the diaspora and expatriate business and ensure achievement of monthly and annual targets.
Develop marketing and sales plan to achieve target for the department
Develop and Retain Key Customer Relationships In the diaspora and promote the diaspora Brand.
Drive the team’s product sales and performance (supervise marketing calls/road shows locally and internationally to drive business) and provide strategic direction focused on the continued growth and development of the banks presence and relationships
Provide overall recommendations and performance reports to Senior management with regards to Products, Services, Processes and procedures that relate to Diaspora Banking business.
As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
Requirements: Qualification and Skill
Total Net Revenue
Profit before tax and allocation of shared Cost
CASA Deposit Retention
CASA Deposit Growth
Time Deposit Growth
Foreign Exchange Transaction Income
Foreign Exchange Transaction Volume
International Cards
Customer Assets products
Bonds & Guarantee
Customer Acquisition Rate
Customer Retention
Bachelor’s Degree in Business Administration or any other equivalent and relevant qualification from an accredited institution.
MBA or M.Sc. is an added advantage.
Product/Service Knowledge
Business Administration Dynamics
Marketing and Networking
Industry Knowledge
Knowledge of Regulatory Environment
Strong knowledge of Compliance and regulatory policies.
Banking structure, policies and procedures.
Strong Knowledge and understanding of various departmental/units’ activities and requirements
Strong Customer service orientation
Strong knowledge of the Bank’s products
Sound Managerial and Leadership Skills
It and Computer Skills with Proficiency in Microsoft Word, Excel and Power-point
Excellent Communication Skill (Written & Oral)
Reasoning and Analytical Skills
Marketing/Sales
Business/Product Development
Customer Relationship Mgt
Data Gathering & Analysis
Budget Planning and Control
Financial Analysis
Business/Operational Strategy
People Management
Strong Team Building/Conflict Management Skills
Excellent Analytical Skills.
Appreciation Of the Business Environment
If you wish to apply for the position, please send your CV to Caleb Ebrahim at cebrahim@caglobalint.com
Please visit www.caglobalint.com for more exciting opportunities.
Caleb Ebrahim
Recruitment Consultant
CA Finance
CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
Location: Lagos, Lagos State
Job date: Wed, 27 Sep 2023 22:50:42 GMT
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