Job Vacancy: Head, Diaspora & Expatriate Banking (Banking Strategy / Diaspora Business / Business Growth) – Lagos, Nigeria

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Job Vacancy: Job title: Head, Diaspora & Expatriate Banking (Banking Strategy / Diaspora Business / Business Growth) – Lagos, Nigeria

Job description: Reference Number: CE9

Job Description:

Responsible for the overall development of the Diaspora and Expatriate Banking strategy, and delivery of all performance levers to meet the dynamic customer needs both in the diaspora and expatriates in Nigeria and ensure business growth.

Drive increased product adoption (cross-selling and upselling) and sustainable growth in customer base, customer retention, deposits, earnings, and usage of all bank products and services across the diaspora and expatriates customer base/segments.



Act as the Liaison between the Diaspora customers and the bank to ensure growth of the business value chains and profitability in addition to maximizing the Bank’s revenue.

Develop and implement targeted business development strategies by anticipating developments, trends and opportunities within the diaspora banking business.

Drive market share expansion of the expatriate banking business through product channeling and value creation. Work with product managers to ensure customers’ feedback is considered in all new products and changes done to existing products

Actively participate in the development of budgets and target as they relate the diaspora and expatriate business and ensure achievement of monthly and annual targets.

Develop marketing and sales plan to achieve target for the department

Develop and Retain Key Customer Relationships In the diaspora and promote the diaspora Brand.

Drive the team’s product sales and performance (supervise marketing calls/road shows locally and internationally to drive business) and provide strategic direction focused on the continued growth and development of the banks presence and relationships

Provide overall recommendations and performance reports to Senior management with regards to Products, Services, Processes and procedures that relate to Diaspora Banking business.

As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Requirements: Qualification and Skill

Total Net Revenue

Profit before tax and allocation of shared Cost

CASA Deposit Retention

CASA Deposit Growth

Time Deposit Growth

Foreign Exchange Transaction Income

Foreign Exchange Transaction Volume

International Cards

Customer Assets products

Bonds & Guarantee

Customer Acquisition Rate

Customer Retention

Bachelor’s Degree in Business Administration or any other equivalent and relevant qualification from an accredited institution.

MBA or M.Sc. is an added advantage.

Product/Service Knowledge

Business Administration Dynamics

Marketing and Networking

Industry Knowledge

Knowledge of Regulatory Environment

Strong knowledge of Compliance and regulatory policies.

Banking structure, policies and procedures.

Strong Knowledge and understanding of various departmental/units’ activities and requirements

Strong Customer service orientation

Strong knowledge of the Bank’s products

Sound Managerial and Leadership Skills

It and Computer Skills with Proficiency in Microsoft Word, Excel and Power-point

Excellent Communication Skill (Written & Oral)

Reasoning and Analytical Skills


Business/Product Development

Customer Relationship Mgt

Data Gathering & Analysis

Budget Planning and Control

Financial Analysis

Business/Operational Strategy

People Management

Strong Team Building/Conflict Management Skills

Excellent Analytical Skills.

Appreciation Of the Business Environment

If you wish to apply for the position, please send your CV to Caleb Ebrahim at

Please visit for more exciting opportunities.

Caleb Ebrahim

Recruitment Consultant

CA Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Location: Lagos, Lagos State

Job date: Wed, 27 Sep 2023 22:50:42 GMT

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