Job Vacancy: Job title: Fraud Investigator
Job description: At M-KOPA, We Finance Progress.
Recognized twice by the Financial Times as one Africa’s fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we’ve served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at .
M-KOPA is currently seeking a skilled Fraud Investigator to join the team in Nigeria. The role involves conducting end-to-end desk and field investigations, including collaboration with law enforcement agencies such as the police, to apprehend identified perpetrators involved in customer-related fraud incidents.
The successful candidate will be responsible for the prosecution of cases through the relevant judicial processes. This role requires meticulous evidence gathering and analysis, preparation of documentation for legal proceedings, and close collaboration with legal authorities. The Fraud Investigator will maintain accurate records, stay updated on industry trends and legal requirements, and work with internal teams to implement preventive measures and enhance fraud detection strategies. If you have a strong background in fraud investigations and a passion for combatting customer-related fraud, this position at M-KOPA presents an exciting opportunity to make a significant impact.
You will report to the Fraud Manager
# LI-Onsite
Key Responsibilities
- Perform field and desktop investigations to identify potential instances of fraud.
- Conduct due diligence, collect, and report case findings on a daily basis.
- Develop proactive strategies in the field to detect cases of fraud.
- Adhere to established guidelines and procedures when interacting with law enforcement regarding confirmed fraud cases.
- Support the team in closing all fraud cases within specified timelines.
- Provide regular actionable feedback based on fraud insights from customers, sales agents, and other sources to enhance business practices.
- Coordinate with relevant external stakeholders to ensure the prosecution of relevant cases through the appropriate judicial channels.
Experience, Education and Skills Required
- Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
- Proficiency in identifying indicators of fraud through data mining and analytics.
- Understanding of common practices of fraudsters, criminal justice systems and processes.
- Comfortable interacting with various stakeholders, including customers, law enforcement, and staff.
- Demonstrated ability to act professionally, proactively, and independently during extended field assignments in both urban and rural areas.
- Strong interpersonal skills to effectively communicate with and manage business expectations of key stakeholders, as well as to communicate findings effectively.
- Possesses a positive, learning-oriented attitude and a capacity for self-empowerment.
- Five years of professional work experience in an investigative role. Preference will be given to candidates with inspector-level experience as ex-police officers.
- Proficiency in Microsoft Excel, PowerPoint, and Word, as well as effective written and verbal communication skills.
- Fluency in English is required, and proficiency in one or more additional local languages is preferred.
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Location: Nigeria
Job date: Thu, 06 Jul 2023 03:56:29 GMT
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