Job Vacancy: Job title: Customer Service Representative Job at GUO Transport Company Limited
Job description: GUO Transport Company Limited, a division of G.U Okeke & Sons Limited, is a household name in the logistics industry and one of the largest providers of intercity and interstate logistics serving more than 200 destinations across Nigeria and West Africa with a modern environmentally friendly fleet.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Umuahia, Abia
Employment Type: Full-time
Description
- Provide exceptional service to our walk in customers. The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries and ensuring a seamless customer experience at our station.
- Greet and assist walk-in customers in a friendly and professional manner.
- Provide information about our logistics, services, pricing and delivery options.
- Answer customer inquiries related to parcel registration, collection, and general logistics process
- Collaborate with the other unit to resolve complex issues and provide feedback to improve service quality.
- Handle cash transactions accurately and securely issuing receipts and maintaining an organized cash register.
- Adhere to company policies and procedures related to financial transactions.
- Collaborate with central processing station(CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
- Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
- Verify customer identification and collect necessary information for the registration process.
- Facilitate the smooth and secure collection of parcels by verifying customer details and providing the correct parcels.
- Ensure adherence to parcel release protocols and document any deviations
- Address and resolve customer concerns, issues or complaints promptly and professionally.
- Ensure compliance with company policies industry regulations and qualifying standards.
- Stay informed about updates in logistics processes and share relevant information with the team.
Requirements
- Interested candidates should possess a Bachelor’s Degree / HND in relevant fields with 1 – 3 years of work experience.
Location: Umuahia, Abia State
Job date: Sat, 09 Dec 2023 03:31:24 GMT
Apply for the job now!
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