Job Vacancy: Job title: Community Manager – Nigeria
Job description: About the role
We are looking for a qualified Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, communication, and customer care professional, we would like to meet you.
Our ideal candidate has exceptional oral and written communication skills and can develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our digital community.
Ultimately, you should be able to act as the face and voice of our brand and manage all country-level community communications.
Duties and Responsibilities
- Monitor and attend to queries, concerns and comments posted on the company’s social media platforms.
- Liaise with in-country commercial, distribution, and marketing teams to meet and exceed customer expectations.
- Daily review of social media posts for accuracy and ensuring inappropriate content is appropriately escalated and resolved.
- Generate content from the digital marketing strategy, and provide weekly reports on feedback, outstanding queries and support provided.
- Organize and participate in events to build community and boost brand awareness.
- Coordinate with Digital Marketing and Customer Care team meetings to ensure brand consistency and work.
- Liaise with multifunctional departments to stay updated on product and features development.
- Build relationships with existing customers, potential customers, and industry professionals.
- Suggest and implement new features to develop brand awareness, like promotions and competitions.
- Stay up to date with current technologies and trends in social media, design tools and applications.
Skills and Experience
- Bachelor’s degree in Marketing or in a relevant field.
- Google for Africa Skills.
- Excellent Communication skills- verbal, written, and analytical.
- Any social media management tool e.g. Hootsuite, Sprout Social, Agorapulse
- Working knowledge of CRM –Zendesk or Freshdesk
- Proven work experience as a community manager and or digital customer care
- Experience launching community initiatives (e.g. building an online forum, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics.
- Excellent written, and verbal communication skills, analytical skills, and multitasking
- Hands-on experience with social media and customer care management for brands
- Ability to interpret online customer engagement metrics.
- Knowledge of online marketing and marketing channels
- BSc degree in Marketing or a relevant field
- MUST have a high EQ.
- Ability to prioritize and escalate matrix.
- Excellent people skills to be able to deal with customers.
- Able to close the feedback loop and work independently with once-a-week check-ins.
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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Location: Lagos, Lagos State
Job date: Thu, 20 Apr 2023 03:41:31 GMT
Apply for the job now!
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