Job Vacancy: Call Centre Representative Job at Redeemers Health Village

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Job Vacancy: Job title: Call Centre Representative Job at Redeemers Health Village

Job description: Redeemers Health Village (RHV) is a leading healthcare institution dedicated to providing exceptional medical care and improving the health and well-being of individuals and communities in Nigeria. With a commitment to excellence and innovation, we strive to deliver high-quality healthcare services and uphold the highest standards of integrity and professionalism.We are recruiting to fill the position below:Job Position: Call Centre RepresentativeJob Location: Mowe, Ogun
Employment Type: Full-timePosition Overview

  • As a Call Center Representative at Redeemer’s Health Village, you will be the first point of contact for our patients/Customers, providing them with excellent service and support.
  • You will handle in bound and outbound calls, addressing inquiries, resolving issues, and providing information about our products/services. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities

  • Answer incoming calls promptly and professionally
  • Listen to customer inquiries and provide accurate information and assistance
  • Follow communication scripts and procedures
  • Identify and escalate priority issues to the appropriate team member
  • Resolve customer complaints and issues in a timely manner
  • Update customer accounts and maintain accurate records in the database
  • Meet or exceed performance goals for call quality, productivity, and customer satisfaction

Requirements

  • Bachelor’s Degree in relevant field
  • Previous experience in a customer service or call center role preferred
  • Excellent verbal and written communication skills
  • Proficiency in computer skills and familiarity with CRM & ERM systems
  • Ability to work independently and as part of a team
  • Strong problem-solving abilities
  • Ability to multitask and prioritize tasks effectively
  • Flexibility to work in shifts, including evenings, weekends, and holidays.

Method of Application
Interested and qualified candidates should send their Resume and Cover Letter detailing their relevant experience to:

Location: Ogun

Job date: Sun, 05 May 2024 05:00:29 GMT

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