The Commissioner in charge of consumer affairs with the National Electricity Regulatory Commission, NERC, Aisha Mahmud has disclosed that the commission which has the critical responsibility of tariff setting will always ensure that while setting prices, only prudent costs are passed to the electricity consumers.
She spoke in Calabar during a 3-day town hall meeting to address numerous complaints from electricity consumers and to sensitise them, explaining that they are out to maximize access to electricity which is a fundamental right of all Nigerians.
Mahmud added that they were holding similar meetings in various parts of the country which have been very successful.
“We are here to resolve problems as have been done in several parts of the country and have been a huge success.
“Complaints will be resolved on the spot and NERC will ensure this is done except for technical issues that require investigation”, she said.
A representative of the Managing Director and Chief Executive Officer of the Port Harcourt Electricity Distribution, Plc Angela Ajere assured consumers that the distribution company is ready to ensure that complaints are resolved.
She welcomed the meeting at the instance of NERC and stressed that it would be a win-win for both consumers and the distribution company.
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