Police Affairs Acting Perm Sec charges staff on customers’ needs, expectations

The Acting Permanent Secretary, Ministry of Police Affairs, Mr Yusuf Argungu has charged all the staff to go the extra mile in meeting customers’ needs and expectations in line with the government’s efforts to provide improved services to Nigerians.

Speaking at the 2024 SERVICOM Customer Service Week in Abuja, he stressed the need to foster synergy, collaboration, and collective efforts within the government to enhance service delivery, adding that the stakeholders seek improvement in the standard of living in agreement with the Renewed Hope Agenda of the present Administration.

“The significance of the annual Customer Service Week is recognized globally to highlight the pivotal role of customer interests in service provision. It is then so important to appreciate stakeholders, partners, service providers, and clients for their loyalty and commitment to the service,” he said.

Argungu reiterated that the Customer Service Week celebration calls attention to the importance of celebrating frontline staff to boost their morale noting that it is time to honour and appreciate the people behind the scenes, who ensure customers have the best possible experience.

He commended the efforts of the National Coordinator/CEO of SERVICOM and the Department of Reform Coordination & Service Improvement of the ministry for reinforcing the importance of efficient service delivery to Nigerians.

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In his welcome address, the Director of Reform Coordination and Service Improvement Department, Dr Fabian Ogbu stated that the celebration was a critical step for reflection and the need to sustain citizen-focused service delivery in line with the best practices.

“It is a time for organizations to recognize and reward their employees while reminding customers of their dedication to providing exceptional service,” he stressed.

Earlier, the National SERVICOM Team leader, Mrs. Lucy Zach-Ukoh appreciated the staff of the ministry for their dedication and commitment to efficient service delivery to stakeholders despite the economic conditions of the country.

She said the theme for Customer Service Week this year is “Above & Beyond” which denotes the idea that delivering exceptional customer service goes beyond the basics of addressing customer needs, adding that it is about exceeding expectations and creating memorable, positive experiences.