Job Vacancy: Vitalvida Recruitment for Customer Service Intern

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Job Vacancy: Job title: Vitalvida Recruitment for Customer Service Intern

Job description: Vitalvida provides you with an excellent eCommerce experience as our client’s satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.

We are recruiting to fill the position below:

Job Position: Customer Service Intern

Job Location: Yaba, Lagos
Employment Type: Full-time

Job Description

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  • We are currently seeking enthusiastic and self-motivated individuals to join our team as Customer Service Interns in our Yaba office, Lagos.
  • As a Customer Service Intern, you will be responsible for managing a high volume of incoming and outgoing calls to promote and sell our hair care products.
  • This role involves explaining product benefits, features, and history to potential customers, influencing them to make a purchase, resolving customer complaints, and ensuring a positive customer experience.

Responsibilities

  • Manage a high volume of incoming and outgoing calls to sell hair care products.
  • Explain product benefits, features, and history to customers.
  • Handle customer orders, provide solutions, and upsell other products within specified time limits.
  • Maintain records of customer orders, funnel process, inventory, and proof of payment with logistics partners.
  • Respond to customer inquiries via calls, email, live chat, and social media platforms.
  • Influence potential customers to make a purchase through prepared sales talks.
  • Deal with and resolve customer complaints in a professional manner.
  • Meet daily metrics with speed, accuracy, and a positive attitude.

Requirements

  • Minimum qualification: SSCE.
  • 0 – 1 year of relevant work experience.
  • No experience needed; training will be provided.
  • Experience with eCommerce customer service is a plus.
  • Independent, self-motivated, and organized.
  • Ability to counter customer objections.
  • Ability to upsell and cross-sell products.
  • Articulate with the ability to quickly develop rapport with customers over the phone.
  • Coordinate with delivery agents across various states in Nigeria for timely order fulfillment.
  • Conduct follow-up calls to confirm successful delivery and customer satisfaction.

Key Skills:

  • Exceptional verbal communication skills.
  • Convincing demeanor.
  • Self-starter attitude with a goal-driven approach.
  • Proficiency in using digital communication tools and software.
  • Outstanding organizational skills and attention to detail.
  • Previous experience in sales or customer service is a plus.

What We Offer

  • Salary: N50,000 Monthly + Commission
  • Comprehensive two-week training program with a stipend for successful completion.
  • Competitive salary plus commission for every closed order.
  • Career advancement opportunities for top performers.
  • Supportive and collaborative working atmosphere.

Note

  • If you are ready to elevate your sales career and be part of a dynamic team, please apply
  • The stipend is exclusively for individuals who successfully complete the two-week training program.
  • We reserve the right to discontinue candidates whose performance does not meet expectations before the completion of the training period.
  • Embark on a journey with us to create exceptional customer experiences and make a mark in the digital sales world. Don’t miss out on this incredible opportunity to grow with us!

Location: Yaba, Lagos State

Job date: Thu, 11 Jan 2024 01:38:11 GMT

Apply for the job now!

Share your story or advertise with us: Whatsapp: +2347068606071 Email: info@newspotng.com


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