Job Vacancy: Job title: Technical Support Engineer (Financial Technology)
Job description: Job Description:
Hiring- Technical Support Engineer (Financial technology)
Location: Lagos (Mainland)
Job Type: Full Time
Work Schedule: Hybrid
Our client is one of the leading financial service firms in Nigeria with operations across Africa.
The company is seeking to hire a skilled technical support engineer to manage the efficiency of its technology and infrastructure to ensure that there is zero downtime and failures on the company’s operating servers and networks.
This role will be saddled with the responsibility of monitoring and addressing critical servers and technology infrastructure issues that support the clients of the company’s merchant services.
Key Responsibilities:
Provide support for critical infrastructure and servers
Monitor critical servers and infrastructure of the business to achieve zero downtime and low level of production issues.
Provide analysis and real-time reporting on major technical incidents
Support incident response on critical applications, infrastructure, and servers
Serve as first-line technical support to the business core infrastructure and network servers
Proactively identify opportunities to improve IT processes and systems to enhance overall efficiency.
Collaborate with internal teams to escalate and resolve complex technical problems.
Escalate and manage severity/priority incidents according to standards
Promoting own skill development while also freely skill sharing between other teammates including client support; contributing to team knowledge base and overall process improvement
Working and liaising with internal stakeholders (development and engineering, client success, product, delivery)
Provide an in-depth level of problem determination and recovery
Requirements
First degree in Computer Science or any relevant field
3+ years of Cognate experience in the Financial Technology or IT Infrastructure sector
Ability to troubleshoot complex network servers and support cloud infrastructures.
Knowledge of relational/document-oriented databases incl. SQL
Familiarity with Python/Java programming is a plus
Excellent communication and problem-solving skills
Customer-focused mentality with attention to detail and accuracy
Discipline in properly following up on all customer requests
A critical thinker and excellent interpersonal skills.
Benefits
Compensation: Highly competitive + other interesting benefits.
Location: Surulere, Lagos State
Job date: Sat, 29 Jul 2023 05:20:13 GMT
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