Job Vacancy: Job title: Social Media Manager / Assistant Job at Furniture Republic
Job description: Furniture Republic is a furniture production company. We’re the best furniture company in Nigeria that deals on all kinds of quality furniture. We are a foreign investment company that produces furniture at world standards.
We are recruiting to fill the position below:
Job Position: Social Media Manager / Assistant
Job Location: Kado, Abuja (FCT)
Employment Type: Full-time
Job Description
- The Social Media Support will be directly responsible for handling and managing the company’s social media platforms, customer service and processing of online and offline orders, organise good filing system.
- Other duties for this role will include sales, customer complaint management, handling enquiries, companies, write and respond to emails and day to day routine tasks execution.
Key Responsibilities
- Update and manage the company’s websites and social media pages
- Responsible for content and caption curation for all our social media platforms including pictures Receive and process both online and offline orders
- Support the smooth running of the office
- Convert leads into actual sales
- Develop and maintain an updated customer/vendor lists
- Establish, develop and maintain positive business and customer relationships
- Work in line with company policy to achieve set sales targets and outcomes within schedule
- Send weekly/monthly email blasts, WhatsApp messages, bulk SMS to customers
- Closely monitor online trends and inventory
- Manage all sales orders and ensure appropriate order flow by processing all customer orders and shipment of products and ensure safe delivery to customers
- Create and update customer database, to make it easy to know the total number of customers that patronized Furniture Republic on a monthly basis and at the end of each year
- Answer and direct phone calls
- Assist in the preparation of regularly scheduled reports
- Handle customer enquiries and complaints
- Provide daily sales reports as well as weekly and monthly report of sales efforts in marked sales territory
- Answer first line queries and complaints from customers.
- Report discrepancies and problems to the Operations Manager
- Give advice and guidance on product selection and packaging to customers.
- Perform administrative functions
- Work with management to organize and execute online sales campaigns
- Regularly observes the online activity of model organizations, research and reports on “social media best practices”
- Manage stock inventory (Ensure all stock received are registered in the system)
- Resolve customer complaints by investigating problems, provide solutions, prepare reports and make recommendations to management
- Working within established guidelines, particularly with product lines.
- Perform all other duties as assigned.
Requirements
- You must be knowledgeable about the products, curate and able to adequately guide customers at all times.
Location: Abuja, FCT
Job date: Sun, 22 Oct 2023 06:40:40 GMT
Apply for the job now!
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