Job Vacancy: Service Delivery Lead

Advertisement

Job Vacancy: Job title: Service Delivery Lead

Job description: ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.As a pioneer and a leading Fibre-To-The-Home (FTTH) operator in Nigeria, we currently provide a number of solutions to various industries and market segments using industry-leading technology (such as our very own Fibre-To-The-Home (FTTH) cable technology) as our core access network infrastructure and fixed wireless radio services (via licensed frequency).We also proffer complementary IT solutions, with a view of covering key commercial and suburban regions.The RoleFunction: Oversees Active and Passive Network Monitoring & Support OperationsReporting to: Deputy Divisional CEO – Infrastructure OperationsLocation: LagosTravel Frequency: RarelyPurpose of The JobTo proffer innovative solutions to various network problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of systems / applications / network and stays abreast of new technologies emerging in the industry. S/He provides supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others. To consistently provide high-quality customer service and support while ensuring customer satisfaction.Expected Key Results

• Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the systems runs efficiently without interruption.
• Seeking and developing innovative tools and applications for automation of the systems monitoring operations.
• Monitoring of the entire network to identify when defined thresholds are reached and triggers upgrades as required.
• Supervising Incident Management (First Level Support)
• Proactively escalating issues to the Infrastructure team for capacity planning and Network optimization.
• Liaise with the Outside Plant Supervisiors on updates of progress on link restoration and Incidents reports ensuring they are kept up to date. Dissemination of information regarding corrective maintenance, causes, planned outage period for repair/preventive maintenance.

Educational Qualifications & Functional Skills:

• B.SC Engineering / Computer Science / Electrical/Electronics Engineering, ICT disciplines (2.1/Upper Credit Minimum)
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Understanding of iTIL v4 service management
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: Routing, Switchig and GPON Technology
• 3 – 6 years work experience.
• Experience with Wired, Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

• Customer Focused
• Action-oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Ideal Profile

Advertisement

• You have at least 4 years experience including solid experience in a similar role within Telecommunications.
• You pay strong attention to detail and deliver work that is of a high standard
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a self-starter and demonstrate a high level of resilience

What’s on Offer?

• Join a well known brand within Telecommunications
• Leadership Role
• Fantastic work culture

Location: Lagos, Lagos State

Job date: Wed, 17 Apr 2024 07:03:00 GMT

Apply for the job now!