Job Vacancy: Job title: Regional Office Manager, Ibadan
Job description: Dear Applicant,
Welcome to IDP! Proud Co-Owner of IELTS.
IDP – International Education Specialists (US, UK, Canada, Australia, Ireland & New Zealand)
Company Overview and Context
IDP is a global leader in international education services. We help international students study in English-speaking countries. Our success comes from connecting students with the right course in the right institution and the right country. We’ve been operating for close to 50 years, creating a huge network of opportunities with offices in over 30 countries. We are also proud co-owners of IELTS, the world’s most popular high-stakes English language test, and operators of 11 English language teaching campuses across the Middle East.
IDP Nigeria just recently acquired Intake Education and this expansion has led to open positions within.
Student Placement
We are a world leader in assisting international students find the right overseas study option for them, with a global network of more than 100 offices in over 30 countries. IDP has placed more than 400,000 international students over the past 45 years.
Our experienced education counselors are well-trained to support and provide professional guidance to international students. At IDP Education, students come first and we are committed to helping students choose the right course and achieve their desired study outcomes.
IELTS
IELTS, the International English Language Testing System, is designed to assess the language ability of people who need to study or work where English is the language of communication. IELTS is jointly owned by the British Council, IDP: IELTS Australia and Cambridge Assessment English. The test conforms to the highest international standards of language assessment is recognised by more than 10,000 universities and employers in many countries, including Australia, Canada, New Zealand, the United Kingdom and the United States.
It is also recognised by professional bodies, immigration authorities, other government agencies.
IDP has more than 400 test locations in over 50 countries, with more than 3 million tests delivered in 2017.
Our People
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people’s diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive workplaces that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.
POSITION PURPOSE
Strengthen IDP’s leadership position for student placement to Australia and build IDP to become a top player in Multi Destination. Develop and execute destination business plans and activity calendars to deliver pipeline leads and conversion targets by intake.
Provide strong business leadership, instilling IDP’s vision for the organisation and a performance driven culture with the business unit team. Provide mentoring, coaching, ongoing communication thereby driving high engagement and excellent business results. Build strong client support through ongoing engagement and client relations. Build strong working matrix relationships with regional / country teams – destination and marketing – to deliver optimal results.
Contribute to building a world class operating environment by exhibiting a collaborative but decisive operating style. Effectively implement global priority projects in the country / business unit. Be a productive and effective member of country leadership team and support direct supervisor / County Director through exhibiting a collaborative operating style but ensuring that decisions are taken on time.
Key Responsibilities
People
- Develop a strong counselling / sales team and oversee the creation of a dynamic, inclusive workplace, building the culture while recognising and celebrating innovation, success and achievement.
- Build a performance driven culture and ensure transparent evaluation of team members’ performance against predefined specific objectives.
- Develop the destination knowledge and market understanding of team members to support increased performance outcomes.
Business and Operations Management
- Drive the development and implementation of office-based business plans which address country needs and are aligned to IDP’s strategic milestones.
- Set and monitor business unit KPIs to support the implementation of the business plan.
- Improve business performance by identifying and maximising opportunities for leverage across offices of knowledge, skills, and infrastructure.
- Ensure that all IDP systems and tools are effectively implemented and used as intended to support local business operations.
Financial Management
- Provide input to the budget process, annual business planning activities and quarterly forecasts.
- Once the budget is set monitor pipeline and revenue budgets of the business unit. With finance team, monitor results and initiate corrective action where required.
- Develop the team’s understanding of the invoicing cycle for each destination and ensure effective follow up with the finance team to track invoices and revenue recognition in EBS (Oracle e-business suite).
- Collaborate with regional Finance team and direct supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline and revenue forecasts for the business unit.
Sales Performance
- Develop and maintain a strong sales and service culture within the business.
- Identify, develop and implement strategies to achieve sales objectives for the business unit. Monitor results and initiate corrective action where required.
- Collaborate with Marketing and Destination Management teams to develop and implement lead generation programs including events, client office visits, web etc., ensure appropriate counselling capacity / capability is in place and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.
- Establish best practice frameworks and mechanisms to enhance sales performance.
- Lead and support business unit to improve sales productivity through the implementation of global CRM system adoption, pipeline management, conversion benchmarks. Improve sales skills through training.
- Agree and implement counsellor KPIs (quarterly and annually) including APFs/pipeline (leads and applications) targets for each destination.
- Work in collaboration with the IELTS Test Centre Manager, Test Centre Administrator and other IELTS team members in the local business unit to promote IDP IELTS as a professional partner with a comprehensive service offering (student placement and English language testing).
Service Standards
- Provide inputs and take necessary actions to support the ongoing development and maintenance of service and client management performance standards and benchmarks for the business unit / country.
Client Participation
- Support and drive counsellors understanding of key client facing projects and activities (e.g.: OSCAR Applied / B2B) to increase their capability and ensure full integration into the IDP sales process.
Key Relationships
- Where required, represent IDP in forums and events of regional/global significance (e.g.: AIEC, Going Global etc).
Communication
- Speedily determine when an issue needs to be escalated to supervisor for resolution.
- Proactively provide timely feedback and advice to the Supervisor on the management of offices and on issues arising from competitor activities, changing business environments, change in student visa policies etc.
Compliance
- With support of Finance team manage business systems and processes to ensure that all financial accounting obligations are met to the standard set by IDP and in line with local laws and accounting standards.
- Integrate compliance requirements into staff performance appraisals and annual objectives.
REQUIREMENTS TO SUCCEED IN THIS ROLE
- A bachelor’s or master’s degree or equivalent, coupled with a wealth of operational experience in a dynamic and fast-paced environment.
- Experience working in international education sector will be preferred
- A proven track record of success managing business activities in a customer-facing multinational company, with a passion for delivering exceptional results.
- At least four years of experience developing strategic business plans and budgets, along with the ability to monitor, review, and report on progress effectively.
- A demonstrated ability to motivate and lead teams to achieve breakthrough outcomes.
- Extensive experience in managing diverse stakeholders, including clients and students, with a focus on achieving their satisfaction while aligning with the organization’s ultimate goals.
- A proactive problem solver with a knack for identifying, analyzing, and resolving challenges effectively.
- A strong and ethical leader who consistently acts with integrity and in the best interests of the business.
- Exceptional presentation and communication skills, both written, verbal, and listening.
- A customer-centric mindset with a passion for providing outstanding service that exceeds expectations.
- Strong interpersonal skills that foster positive relationships and collaboration.
THIS POSITION IS IN IBADAN, NG
Location: Ibadan, Oyo State
Job date: Fri, 17 Nov 2023 23:27:33 GMT
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