Job Vacancy: Job title: Quality Assurance Specialist Job at BFREE
Job description: BFREE is a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre – we founded BFREE to revolutionize debt recovery in Nigeria
We are recruiting to fill the position below:
Job Position: Quality Assurance Specialist
Job Location: Lagos
Job Type: Full Time
Responsibilities
- Performs call monitoring and provides trend data, quality reports, and feedback to agents and line manager
- Reviews email responses and provides trend data, quality reports, and feedback to agents and line manager
- Facilitates call training and calibration sessions for call centre staff.
- Participates in the design of call/email monitoring formats and quality standards.
- Participates in Member listening programs to identify customer needs and expectations.
- Perform other duties as assigned.
Academic Qualifications
- B.Sc / HND / OND / NCE in any field.
Requirements:
- 2-3 years of Call Center Experience.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Focus on quality and customer service.
- Must adapt well to change and successfully set and adjust priorities as needed.
- Must be proficient with Microsoft Office (intermediate Word and PowerPoint, basic Excel).
- Excellent listening, verbal, written, and interpersonal communication skills.
- Keen attention to detail.
- Exceptional listening, comprehension and analytical skills.
- Solid time management skills.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast-paced, team environment.
- Good judgment and decision-making capabilities.
- An effective time manager who can perform in a fast-paced, deadline-oriented environment.
Location: Nigeria
Job date: Sun, 25 Feb 2024 05:11:07 GMT
Apply for the job now!
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