Job Vacancy: IT Officer

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Job Vacancy: Job title: IT Officer

Job description: Search for Common Ground (Search) is an international non-profit organization that promotes the peaceful transformation of conflict. With headquarters in Washington, DC, and Brussels, Belgium, Search’s mission is to transform how individuals, organizations, and governments deal with conflict-moving away from destructive approaches and towards cooperative solutions. With more than 700 staff worldwide, Search implements projects in more than 30 African countries, Asia, Europe, the Middle East and North Africa, and North America.Department Summary: Information Technology (IT) oversees the installation and maintenance of computer network systems within Search. IT ensures 1) a governance for the implementation of operational parameters for using IT systems, architecture, and networks. The governance of the master data is based on workflow processes that integrate business rules and subject matter domain expertise. This is part of the conventional IT security as well as the data assurance for which the IT department is also responsible; 2) an infrastructure for the hardware components, the network, the circuitry, and all other equipment necessary to make an IT system function based on the size and needs of Search; 3) a functionality that creates and maintains operational applications; developing, securing, and storing electronic data that belongs to the organization; and assisting in the use of software and data management to all functional areas of the organization. To carry out these functions, IT at Search focuses on the IT helpdesk support for all staff worldwide for daily response to support tickets for a full resolution for users and provides professional support and guidance for projects aiming to improve Search infrastructure and systems.Responsibilities

• Provide IT support to Nigeria staff
• Provide awareness training for Cybersecurity and Data Privacy and monitor compliance with associated policies
• Provide technical expertise and user orientation and/or training for Search’s employee database, organizing and maintaining employee records and documents, ensuring data privacy, providing help desk support and participating in various information technology projects.
• Provide general office troubleshooting for Dell, Apple, and Android devices as well as provide support for Windows, Mac OS X, Microsoft Office, Google Apps, and other solutions in our current portfolio

Contributions

• Employee Records Management:

The information in the employee records management system drives the flow of user accounts from onboarding to end of employment and the accuracy of information has a critical impact on operations and other integrated systems including but not limited to accounting, expenses, timesheets, OneLogin, Google Apps and Staff Directory. The accuracy of these records also have a cost impact as they drive software licensing activation related to cloud systems. * Troubleshoot data sync issues between systems related to data accuracy and integrity issues

• Set up user accounts
• Prepare procedures requiring extensive manual documentation.
• Set up administrative (security/permissions) rights for existing and new employees
• Provide training to users and generally in collaboration with HR
• Create evolving layman-friendly training materials and ongoing documentation to support system effectiveness and compliance.
• Contribute to and collaborate to workflow solutions related to HRIS
• Sync Fields Integrity
• Know the system well to perform various technical tasks depending on needs such as assigning user security and permission settings and helping resolve software issues and organizational structure changes that include department or team name changes and other updates that impact another system or security or access rights.

Document Management

• Assist with the development, publishing and awareness training related to global document management architecture
• Monitor global consistent use of document management architecture and assist users in the proper use of document management and collaboration tools, especially regarding document sharing and associated permissions

Cybersecurity and Data Privacy Awareness Training:

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• Assist in the development, publishing, awareness and training of IT related policies and procedures
• Analyze cybersecurity reports on a regular basis and flag issues to the Senior Specialist, IT for follow up and potential remediation procedures
• Monitor compliance with data privacy policies and procedures and flag issues to the Global IT Director for follow up and potential remediation procedures

Helpdesk Support:

• The Information Technology Associate will ensure the IT services in the headquarters offices operate smoothly.
• Serves as the initial point of contact for troubleshooting IT related problems in the Nigeria Office, including hardware/software, and printer problems.
• Provide audiovisual and technical assistance in conference rooms
• Provide tier 1 support through the helpdesk ticketing system, and work with other members of the IT team to resolve related issues.

Other activities:

• Administer and support the Navex system
• Serve as backup for job posting and other transactional tasks related to applicant tracking system
• Provide general IT project support and implementation to the organization when implementing new technologies and solutions
• Document processes and procedures
• Assist in research, procurement, provisioning, and shipment of IT equipment including laptops/desktops, accessories, and other equipment
• Manage vendor payments
• Assist department with registering, tracking, and renewing equipment maintenance contracts
• Work with hardware and software vendors in initiating warranty claims and general support

Competency Behavior Indicators (Knowledge, Skills, and Abilities)

• Engages and communicates effectively across functions and across teams.
• Participates in external meetings.
• Builds relationships and engages effectively with collaborators.
• Uses resiliency and exhibits flexibility and adaptability to changing tasks and team priorities.
• With oversight by the supervisor, writes technical sections for team documents, briefing materials, and presentations.
• Works across functions from a multicultural perspective that reflects consideration of other cultures, other viewpoints, and other ways of doing things.
• Sensitively recognizes ethical situations.
• Focuses on the key objectives of a task or project.
• Creates accurate, organized, and timely work.
• Is resourceful with time management and technology to prioritize tasks with limited supervision.

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3 years´ professional experience carrying out IT duties
• Experience working in an INGO sector

The anticipated start date of this position is May 1, 2024.To apply:Interested candidates should send the following to our Career Portal Current resumeCover Letter (which includes expectations of compensation and projected start date)Posting closes April 10, 2024Only applicants invited for an interview will be contacted. No phone calls, please.Please see our website: for full details of our work.As job descriptions cannot be exhaustive, the position holder may be required to undertake other duties that are broadly in line with the above key responsibilities.Only applicants invited for an interview will be contacted. No phone calls, please. Please see our website for full details of our work. All Search Employees must adhere to the values: Collaboration- Audacity – Tenacity – Empathy – Results. In accordance with these values, Search enforces compliance with the Code of Conduct and related policies on Anti Workplace Harassment, Protection from Exploitation and Abuse, Child Safeguarding, Conflict of Interest, and Anti-fraud. Search is committed to safeguarding the interests, rights, and well-being of children, youth, and vulnerable adults with whom it is in contact and to conducting its programs and operations in a manner that is safe for children, youth, and vulnerable adults. Search for Common Ground does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. View our code of conduct and our privacy policy .Les descriptifs de pouvant ne pouvant être exhaustifs, le titulaire du poste pourra être amené à entreprendre d’autres tâches qui correspondent globalement aux responsabilités clés ci-dessus.Seuls les candidats invités à un entretien seront contactés. Pas d’appels téléphoniques s’il vous plaît. Veuillez consulter notre site Web pour tous les détails de notre mission.Tous les employés de Search doivent adhérer aux valeurs de Search : Collaboration- Audace – Ténacité – Empathie – Résultats. Conformément à ces valeurs, Search fait respecter le code de conduite et les politiques connexes sur la lutte contre le harcèlement au travail, la protection contre l’exploitation et les abus, la protection des enfants, les conflits d’intérêts et la lutte contre la fraude. Search s’engage à préserver les intérêts, les droits et le bien-être des enfants, des jeunes et des adultes vulnérables avec lesquels elle est en contact et à mener ses programmes et ses opérations d’une manière qui soit sûre pour les enfants, les jeunes et les adultes vulnérables.Search for Common Ground ne fait pas et ne doit pas faire de discrimination fondée sur la race, la couleur, la religion (croyance), le sexe, l’expression de genre, l’âge, l’origine nationale (ascendance), le handicap, l’état matrimonial, l’orientation sexuelle ou le statut militaire, dans aucune de ses activités ou opérations.Consultez notre code de conduite et notre politique de confidentialité ici.Dado que la descripción de funciones no puede ser exhaustiva, el titular del puesto puede tener que realizar otras tareas que coinciden en líneas generales con las responsabilidades clave mencionadas.Sólo se contactará con los candidatos invitados a una entrevista. Se agradece no recibir llamadas telefónicas. Consulte nuestro sitio web para conocer todos los detalles de nuestro trabajo. Todos los empleados de Search deben adherirse a los valores de la organización: Colaboración – Audacia – Tenacidad – Empatía – Resultados. De acuerdo con estos valores, Search hace cumplir el Código de Conducta y las políticas relacionadas con luchar contra el acoso en el lugar de trabajo, la protección contra la explotación y el abuso, la protección de la infancia, los conflictos de intereses y la lucha contra el fraude. Search se compromete a salvaguardar los intereses, derechos y bienestar de los niños, jóvenes y adultos vulnerables con los que está en contacto y a llevar a cabo sus programas y operaciones de una manera que sea segura para los niños, jóvenes y adultos vulnerables. Search for Common Ground no discrimina ni discriminará por motivos de raza, color, religión (credo), género, expresión de género, edad, origen nacional (ascendencia), discapacidad, estado civil, orientación sexual o condición militar, en ninguna de sus actividades u operaciones. Consulte nuestro código de conducta y nuestra política de privacidad .

Location: Abuja, FCT

Job date: Fri, 29 Mar 2024 07:41:02 GMT

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