Job Vacancy: Information Technology Coordinator

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Job Vacancy: Job title: Information Technology Coordinator

Job description: Information Technology Coordinator

Company: Nestlé Nigeria

Location: Nigeria Head Office, Ilupeju, Lagos.

Position Type: Full-Time

Minimum Educational Qualification: Bachelor’s degree or its equivalent in Computer Science or Information Technology

Minimum Relevant Work Experience: 2 years’ technical experience in systems hardware, LAN, WAN, telephony

Position Summary

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We are Nestlé Nigeria Plc. and are proud to be the largest operating market of Nestlé Central West Africa Region. Our passionate, collaborative and entrepreneurial-minded team work together to achieve our objectives while fostering an atmosphere that promotes individual growth, wellness and inclusiveness.

Nestlé Nigeria is currently looking for an IT Coordinator, reporting to the ITC Lead for the country/cluster. Responsible for providing a professional end-user support in resolution of problems related to IT platforms to restore the appropriate services to the User in a timely fashion in accordance with agreed Service Level Objectives (SLO). Full second level responsibility for all IS/IT issues at site.

A day in the life of the IT Coordinator:

• Ensures all technical/process support for PC’s issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
• Ensures detailed explanations of user problems and call resolutions are entered into the Problem Management System.
• Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
• Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the GISIT or IT support from the region
• Install and replace new workstations (including moves and changes). Maintain, modify and enhance existing workstations using SNOW Standards.
• Configures setup and diagnose performance of workstations.
• Assists the ITC Lead in Implementing group corporate IT security standards and policies across all systems.
• Assists in the implementation of new information systems, which may replace or augment the current application set.
• Handles all tasks related to backup of the servers on site according to GLOBE/IT standards and processes
• Leads or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.
• Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
• Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
• Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.

What Will Make You Successful?

• Bachelor’s degree or its equivalent in Computer Science or Information Technology. Relevant Professional Certification will be an added advantage.
• 2 years’ technical experience in systems hardware, LAN, WAN, telephony.
• Service delivery orientation, including prioritization and scheduling.
• Good communication skills with demonstrated clarity in spoken and written words with fairly good knowledge of English language.
• Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.

We Offer:

• Interesting and challenging work in an international company – a branch of worldwide and well recognized FMCG concern
• Possibility to work in a dynamic team of professionals and leaders
• Possibility to work with challenging projects and responsible tasks
• Atmosphere full of respect, professionalism and excitement
• Possibility of development & career advancement

How do I apply?

If you find the challenge exciting and match up, we have a great culture that will make you feel welcomed and valued from day one.

Apply by clicking on the “Apply now” button, follow the steps and attach a copy of your CV. The closing date for applications is 28th of August 2023. We will be considering applicants as they apply, so please do not delay in submitting your application. Only shortlisted applicants will be contacted.

We are Nestlé, the largest food and beverage company in the world. We are 308,000 employees strong, driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. We have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

“Nestlé is an equal employment opportunity (EEO) employer, seeking diversity in qualified applicants for employment. All applicants will receive consideration without regard to race, ethnicity, color, gender, age, religion, nationality, disability or perceived disability, medical condition, or any other protected status, as defined by applicable law”.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Information Technology Coordinator

Company: Nestlé Nigeria

Location: Nigeria Head Office, Ilupeju, Lagos.

Position Type: Full-Time

Minimum Educational Qualification: Bachelor’s degree or its equivalent in Computer Science or Information Technology

Minimum Relevant Work Experience: 2 years’ technical experience in systems hardware, LAN, WAN, telephony

Position Summary

We are Nestlé Nigeria Plc. and are proud to be the largest operating market of Nestlé Central West Africa Region. Our passionate, collaborative and entrepreneurial-minded team work together to achieve our objectives while fostering an atmosphere that promotes individual growth, wellness and inclusiveness.

Nestlé Nigeria is currently looking for an IT Coordinator, reporting to the ITC Lead for the country/cluster. Responsible for providing a professional end-user support in resolution of problems related to IT platforms to restore the appropriate services to the User in a timely fashion in accordance with agreed Service Level Objectives (SLO). Full second level responsibility for all IS/IT issues at site.

A day in the life of the IT Coordinator:

• Ensures all technical/process support for PC’s issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
• Ensures detailed explanations of user problems and call resolutions are entered into the Problem Management System.
• Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
• Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the GISIT or IT support from the region
• Install and replace new workstations (including moves and changes). Maintain, modify and enhance existing workstations using SNOW Standards.
• Configures setup and diagnose performance of workstations.
• Assists the ITC Lead in Implementing group corporate IT security standards and policies across all systems.
• Assists in the implementation of new information systems, which may replace or augment the current application set.
• Handles all tasks related to backup of the servers on site according to GLOBE/IT standards and processes
• Leads or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.
• Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
• Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
• Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.

What Will Make You Successful?

• Bachelor’s degree or its equivalent in Computer Science or Information Technology. Relevant Professional Certification will be an added advantage.
• 2 years’ technical experience in systems hardware, LAN, WAN, telephony.
• Service delivery orientation, including prioritization and scheduling.
• Good communication skills with demonstrated clarity in spoken and written words with fairly good knowledge of English language.
• Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.

We Offer:

• Interesting and challenging work in an international company – a branch of worldwide and well recognized FMCG concern
• Possibility to work in a dynamic team of professionals and leaders
• Possibility to work with challenging projects and responsible tasks
• Atmosphere full of respect, professionalism and excitement
• Possibility of development & career advancement

How do I apply?

If you find the challenge exciting and match up, we have a great culture that will make you feel welcomed and valued from day one.

Apply by clicking on the “Apply now” button, follow the steps and attach a copy of your CV. The closing date for applications is 28th of August 2023. We will be considering applicants as they apply, so please do not delay in submitting your application. Only shortlisted applicants will be contacted.

We are Nestlé, the largest food and beverage company in the world. We are 308,000 employees strong, driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. We have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

“Nestlé is an equal employment opportunity (EEO) employer, seeking diversity in qualified applicants for employment. All applicants will receive consideration without regard to race, ethnicity, color, gender, age, religion, nationality, disability or perceived disability, medical condition, or any other protected status, as defined by applicable law”.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Lagos, NG, 9999

Lagos, NG, 9999

Location: Lagos, Lagos State

Job date: Wed, 16 Aug 2023 01:42:59 GMT

Apply for the job now!