Job Vacancy: Hotel Manger

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Job Vacancy: Job title: Hotel Manger

Job description: Job Description:

JOB DESRIPTION

Our Client, a reputable Hotel located in lagos requires for immediate employment the service of a well experience and competent Hotel Manager to oversee the general operation of the Hotel and offer advisory to the Management for better productivity.

KEY RESPONBILITIES

Management

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• Creates and implements effective business strategies for the hotel which are aligned with the hotel owner’s overall mission, vision, and values

• Achieves the hotel’s profit, customer service and revenue goals by the operation of the hotel

• Oversee the operation of the hotel and ensure the hotel’s profit, customer service and revenue goals are met

• Ensure all operations employees adhere to brand standards in operations and appearance

• Creates roster for front office staff and approve any changes

• Create a positive work environment for employees to thrive and communicate with team and set positive review targets

Operations

• Meet and greet VIP clients and escort them to their rooms

• Ensure certain guests (such as disabled people, elderly, children & VIPs) receive personalized service

• Assist on the front desk when short staffed or during staff break

• Check in and check out guests

• Respond to guest enquiries via email and over the phone

• Provide information about our hotel, available rooms, rates, and amenities

Guest Relations

• Generate innovative ideas to improve customer experience

• Print out personalized welcome letters to be delivered to rooms by porter

Sales & Marketing

• Create pricing strategies and competition analysis in conjunction with Sales manager

• Analyze sales reports and takes actions to improve results as appropriate

• Maximize revenue by developing and implementing a sales and marketing plan in collaboration with sales manager

• Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community

• Work with sales manager to create promos, offers and packages based on market demand

• Manage hotel’s online presence

Finance

• Develop annual budget in collaboration with the senior management team

• Responsible for tracking hotel revenue, managing budgets and monitoring expenses

• Analyze and interpret financial information and monitor sales and profits

• Ensure all paymaster accounts are closed and all debts recovered by Sales executive

• Ensure all credit card procedures are applied across the departments

• Approves and sign for allowances, rebates etc., as required by Front Office Receptionist.

JOB REQUIREMENTS

• Minimum of 5 years work experience, preferably in the hospitality or travel industries

• 1-3 Years management work experience in hospitality or travel

• Experience with hotel Property Management Software (PMS) 

• Understanding of how OTAs operate e.g. Booking.com, Expedia & TripAdvisor 

Industry standard grooming with good hygiene * Professional attire at all times and must represent the Villa Monument Brand Professionally

• Familiarity with hospitality industry standardsStrong Product knowledge

• Proficiency in English; knowledge of additional languages is a plus

Location: Lagos, Lagos State

Job date: Sun, 08 Oct 2023 22:58:47 GMT

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