Job Vacancy: Job title: Hotel General Manager
Job description: Job Description:
Our Client is a top hospitality brand looking to hire a General Manager experienced in Five star
properties, who will oversee all aspects of the hotel operation.
Responsibility
Creates and implements effective business strategies for the hotel.
Oversee the operation of the hotel and ensure the hotel’s profit, customer service and revenue goals are met.
Key contact for guest inquiry or emergencies.
Record, manage, and resolve all guest complaints promptly.
Update and analyze guest feedback reports and utilize this document for service improvement and training.
Conduct any Health and Safety procedures required including fire drills.
Ensure front office staff have followed up on customer concerns (Sign off on guest request sheet).
Ensure certain guests (such as disabled people, elderly, children & VIPs) receive personalized service.
Generate innovative ideas to improve customer experience.
Analyze sales reports and take actions to improve results as appropriate.
Maximize revenue by developing and implementing a sales and marketing plan in collaboration with sales executive.
Seeks opportunities to publicize the hotel.
Work with sales executive to create promos, offers and packages based on current market
Develop annual budget in collaboration with the owner
Responsible for tracking hotel revenue, managing budgets and monitoring expenses
Analyze and interpret financial information and monitor sales and profits
Work with senior management team on outlet expansion
Overseeing Training arrangements for new outlet staff
Possible Travel required
Modifying or revising SOPs for expansion
Requirements
Minimum of BSc in Management or related field
Minimum of 5 years of senior hotel leadership experience
Minimum 3 – 5 years of General Manager experience in a full-service environment
International exposure through education/work experience
Previous experience with hotel Property Management Software (PMS)
Excellent leadership and multi-tasking skills
Excellent customer service skills as well as strong commercial acumen
Previous track record of increasing profitability in the hotel sector
Experience with managing budgets
Demonstrable aptitude in decision-making and problem-solving
Understanding of how online travel agencies operate
Understanding of hotel management best practices and relevant laws
Familiarity with hospitality industry standards
In-depth knowledge of the hotel or travel sector
Location: Lagos, Lagos State
Job date: Mon, 09 Oct 2023 04:20:53 GMT
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