Job Vacancy: Job title: Head of Viamo Platform, Nigeria
Job description: Head of Viamo Platform, Nigeria
About Viamo
Mobile technology is revolutionizing how organizations engage with their end-users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. Moreover, the organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.
Viamo connects individuals and organizations using digital technology to make better decisions.
Some 18 million active users accessed close to 500 million benefits on the Viamo Platform in 2022 alone.
About the Role
The Head of Viamo Platform (HVP) will be a senior member of the Viamo team and the driving force behind the Viamo Platform’s growth strategy in Nigeria. The primary purpose of the role is to substantially expand the reach of the platform and increase user engagement levels, to positively impact millions of lives.
Key Responsibilities
- Lead existing MNO relationship (Airtel)
- Ensure sufficient technical capacity is in place and functioning
- Renegotiate rates and contracts as necessary
- Develop and ensure the execution of a marketing plan
- Support opportunities for cross-promotion of other MNO services
- Resolve commercial issues eg related to invoicing
- Build and manage a relationship with other Mobile Network Operators in Nigeria to make the Viamo Platform accessible to all subscribers nationwide
- Lead and guide the Nigeria Platform team (currently a single Viamo Platform Assistant) to ensure quality execution of responsibilities about platform structure, content management, impact reporting, platform testing, quality control, UX, and BTL activities.
- Uncover user preferences and needs:
- Analyze user behavior on the platform to identify potential challenges and brainstorm innovative solutions
- Conduct user/market research
- Establish partnerships that will multiply and diversify the platform’s value proposition
- Dynamic content
- Links to products and services
- Analyze the success of the platform, testing hypotheses and solutions through an iterative process and data-driven decision-making
- Support the Country Director to secure new business and create monetization opportunities for the platform.
Key Performance Indicators
- Monthly Active Users
- Monthly User Benefits
Team and Reporting Structure
- Line manager: Country Director, Nigeria
- Direct reports: Viamo Platform Manager & Assistant, Nigeria
- Close collaboration: Viamo’s Global Platform Team
Profile
- At least 5 years of experience in a Senior Product Owner/Manager role.
- Experience working with mobile Value-Added Services and success in scaling reach.
- A track record of growing the user base and engagement levels on a mobile product/service.
- Experience and familiarity with IVR products/services.
- Experience working in a cross-functional, multi-cultural team environment and working in an autonomous and entrepreneurial capacity to deliver results.
- Proven management experience.
- Experience in behavior change communications and/or social psychology is desirable.
- Multilingual abilities, especially in local languages, are an asset.
Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients’ needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.
Apply now with a CV and a short cover letter
Location: Abuja, FCT
Job date: Wed, 26 Jul 2023 22:21:06 GMT
Apply for the job now!
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