Job Vacancy: Job title: Front Desk Officer Job at ONaturals Beauty Nigeria Limited
Job description: ONaturals Beauty Nigeria Limited provides professional hair care and styling services and products.We are recruiting to fill the position below:Job Position: Front Desk Officer
Job Location: Surulere, Lagos
Employment Type: Full-timeJob Responsibilities
- Assissting the Salon Supervisor, in efficient day-to-day running of the salon and retail shop.
- Greet customers, respond to questions and provide outstanding customer service
- Proactively identity relevant stock required in the salon and retail shop and forward requisition request to the salon on a timely basis
- Maintain accurate and updated records of salon transactions and activities
- Manage the arrangement, layout and organisation of the Salon and retail shop
- Develop service and product knowledge by consistently learning about salon services, product vendors resource materials and attending training classes in order to communicate it to the customer
- Answer phone calls and messages about inquiries and handling complaints in a courteous, professional manner
- Direct customers to products within the shop and assist in packing the products to the front desk for invoicing and payment.
- Operate cash register, manage financial transactions and balance cash book
- Stay current with promotional events and sales
- Prepare periodic activity/management reports for the attention of the Salon Supervisor/Manager/CEO
- Perform other duties as assigned by the Salon Manager or CEO
Qualifications / Skills Requirements
- Minimum of HND/ Bachelor’s Degree in Business Administration, Hospitality or relevant field
- 1+ year of experience as a Receptionist, Customer Service Representative or Front desk officer.
- Good Knowledge of Microsoft Office Tools and sales software.
- Ability to work as part of a team and take initiative
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Good organisational, verbal and written communication skills
- Ability to recommend services and sell products to customers to meet their hair needs.
- Ability to handle challenging and sometimes emotional situations and customers
- Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Tuesdays)
Location: Surulere, Lagos State
Job date: Thu, 02 May 2024 23:27:39 GMT
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