Job Vacancy: Desktop Support Technician

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Job Vacancy: Job title: Desktop Support Technician

Job description: Job Description:

• Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Traveling to the client’s location or connecting via remote link.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Providing basic training on computer operation and management.

• Completing job reports and ordering supplies.

​Requirements

• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

• Proven analytical, troubleshooting and problem-solving skills.

• Proven ability to multi-task, effectively determine priorities and meet SLA’s.

• Excellent communication relationship-building and internal customer service skills.

• Adaptable and flexible in a fast-changing industry and work environment.

Location: Lateef Jakande Rd, Lagos, Ikeja 101233, Lagos, Nigeria

Location: Lagos, Lagos State

Job date: Sat, 30 Mar 2024 00:25:16 GMT

Apply for the job now!