Job Vacancy: Customer Service Representative Job at DEDA Hospital

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Job Vacancy: Job title: Customer Service Representative Job at DEDA Hospital

Job description: DEDA Hospital is a leading Nigerian healthcare provision facility with a history of successful health outcomes for our clients. Started Operations in 2012, DeDa hospital is home to an array of experienced healthcare providers and administrators from across the world with a dedication to delivering optimal healthcare service, especially to women, children and families. For over 6 years, DeDa hospital has provided Abuja, Nigeria and the International world with high quality, compassionate healthcare.We are recruiting to fill the position below:Job Position: Customer Service RepresentativeJob Location: Abuja
Employment Type: Full-timeJob Objective

• To manage the front office of the hospital, presenting an acceptable positive image to all visitors and patients alike.

Reports to:

• QA & QC

Direct Report:

• Co-staff of CRO

Tasks & Responsibilities

• To greet patients warmly when they arrive at the medical office, clinic or hospital.
• Skillfully manages all but the most challenging customer situations and Knows when to ask for additional support from supervisor
• Make, receive and answer telephone calls on behalf of the hospital, respond to and send faxes.
• To gather information from patients upon patients’ arrival completing data forms appropriately.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.
• Give daily and weekly report to head of unit on customer feedback and daily job schedule.
• Responsible for all incoming and outgoing mails on behalf of the hospital.
• Accurately registers a patient with the right information. Check patient’s record to ensure name tallies with Hospital number, Verifies Patient by asking for his/her Hospital Number and name.
• Quickly address problems even with the most demanding customers and also Proactively inform customers of pending delays.
• Confirm patient eligibility the insurance company they are registered with.
• Review referrals and authorizations.
• Gets approval and authorization codes for patients before any treatment is carried out.
• Follow all regulations and guidelines set in the agreement between the health insurance companies and Deda hospital.

Location: Abuja, FCT

Job date: Sun, 12 May 2024 22:38:29 GMT

Apply for the job now!

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