Job Vacancy: Customer Service Representative

Advertisement

Job Vacancy: Job title: Customer Service Representative

Job description: Job Description:Our client is in the food and beverage sector and they are looking to employ a Customer Service Representative (CSR). The CSR will play a vital role in ensuring excellent customer satisfaction by providing friendly and efficient service. They serve as the primary point of contact for customers, addressing inquiries, taking orders, and resolving issues promptly and courteously. The ideal candidate will have a passion for hospitality, a strong desire to provide exceptional service to our guests, ensure that our guests feel welcome, valued, and satisfied throughout their dining experience, ensure all complaints are treated accordingly, and ensure all orders are delivered without complaints.Job Responsibilities:Ensure that customers have a good time at the restaurant, look immediately into anycomplaints they might have and ensure they are promptly resolved.Maintain strict adherence to set service standards and ensure that procedures arefollowed.Ensure that necessary resources and tools are available for quality Customer Servicedelivery.Manage Customer Service database digitallyDeal directly with customers either by telephone, email, walk in or any other identifiedmeans.Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.Expedite correction or adjustment, follow up to ensure resolution.Direct requests and escalate issues and ensure requests are fulfilled promptly.Attract potential customers by answering product and service questions, suggesting information about other products and services.Record details of customer interactions and give reports to the Restaurant Manager daily.Devise and implement means to collect feedback on our meals and service fromcustomersReport to the Restaurant Manager daily on on all status of customer service enquiries handled or being processed by the Team.Requirements1-2 years work experience in a similar roleKnowledge of restaurant policies regarding personnel and customers.Passion for the hospitality businessCustomer service ethos and cultureLocation: Lekki, Lagos

Location: Lekki, Lagos State

Job date: Sat, 18 May 2024 01:49:02 GMT

Apply for the job now!