Job Vacancy: Job title: Customer Service Lead Job at Mone Solar Limited
Job description: Mone Solar Limited is one of the leading renewable energy companies in Nigeria. We offer professional renewable energy services and products. We are a full-wrap EPC (Engineering, Procurement, and Construction) and IPP (Independent Power Producer).
We are recruiting to fill the position below:
Job Position: Customer Service Lead
Job Location: Lekki, Lagos
Employment Type: Full-time
Overview
- We seek a Customer Service Lead who will act as our clients’ primary point of contact. You will guide them through their journey with our renewable energy products and services.
- Your role involves understanding client needs, resolving inquiries, providing product knowledge, conducting training sessions, analyzing customer feedback, and fostering client retention.
Key Responsibilities
Client Engagement:
- Initiate proactive communication to understand client goals and challenges in the renewable energy domain.
- Build and maintain strong, trusting relationships with clients, acting as a trusted advisor in renewable energy solutions.
Product Expertise:
- Develop comprehensive knowledge of our renewable energy products/services to offer expert guidance.
- Conduct engaging training sessions for clients to maximize the utility of our offerings.
Customer Support:
- Address and resolve customer inquiries promptly, ensuring high satisfaction levels.
- Collaborate with internal teams to tackle complex problems and provide effective solutions.
Feedback and Improvement:
- Gather, analyze, and report on customer feedback to identify trends and improvement areas.
- Work with the product development team, advocating for client needs and contributing to product enhancements.
Retention and Growth:
- Implement strategies to ensure client loyalty and satisfaction in the renewable energy sector.
- Identify upselling opportunities, working with sales teams to broaden client engagement with our services.
Administrative Duties:
- Maintain detailed records of customer interactions and resolutions.
- Generate reports on customer engagement metrics and satisfaction levels.
Industry Awareness:
- Stay informed about renewable energy trends and product developments to provide knowledgeable recommendations.
Qualifications and Requirements
- Bachelor’s Degree in Business, Engineering, Environmental Science, or related field, or equivalent experience.
- Minimum of 5 years of experience in customer service or account management, preferably in the renewable energy or tech industry.
- Exceptional communication skills, both written and verbal.
- Detail-oriented with outstanding organizational skills.
- Proactive, team-oriented approach.
- Strong analytical, problem-solving, and empathetic skills, focusing on client needs.
- Proficiency in CRM software and modern customer support tools.
- Experience in customer service and advanced troubleshooting skills.
- Proficiency in English and multi-tasking abilities.
Method of Application
Interested and qualified candidates should send their CV / Cover Letter to:
Location: Lekki, Lagos State
Job date: Sat, 18 Nov 2023 08:11:52 GMT
Apply for the job now!
