Job Vacancy: Customer Service Lead Job at Mone Solar Limited

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Job Vacancy: Job title: Customer Service Lead Job at Mone Solar Limited

Job description: Mone Solar Limited is one of the leading renewable energy companies in Nigeria. We offer professional renewable energy services and products. We are a full-wrap EPC (Engineering, Procurement, and Construction) and IPP (Independent Power Producer).

We are recruiting to fill the position below:

Job Position: Customer Service Lead

Job Location: Lekki, Lagos

Employment Type: Full-time


  • We seek a Customer Service Lead who will act as our clients’ primary point of contact. You will guide them through their journey with our renewable energy products and services.
  • Your role involves understanding client needs, resolving inquiries, providing product knowledge, conducting training sessions, analyzing customer feedback, and fostering client retention.

Key Responsibilities

Client Engagement:

  • Initiate proactive communication to understand client goals and challenges in the renewable energy domain.
  • Build and maintain strong, trusting relationships with clients, acting as a trusted advisor in renewable energy solutions.

Product Expertise:

  • Develop comprehensive knowledge of our renewable energy products/services to offer expert guidance.
  • Conduct engaging training sessions for clients to maximize the utility of our offerings.

Customer Support:

  • Address and resolve customer inquiries promptly, ensuring high satisfaction levels.
  • Collaborate with internal teams to tackle complex problems and provide effective solutions.

Feedback and Improvement:

  • Gather, analyze, and report on customer feedback to identify trends and improvement areas.
  • Work with the product development team, advocating for client needs and contributing to product enhancements.

Retention and Growth:

  • Implement strategies to ensure client loyalty and satisfaction in the renewable energy sector.
  • Identify upselling opportunities, working with sales teams to broaden client engagement with our services.

Administrative Duties:

  • Maintain detailed records of customer interactions and resolutions.
  • Generate reports on customer engagement metrics and satisfaction levels.

Industry Awareness:

  • Stay informed about renewable energy trends and product developments to provide knowledgeable recommendations.

Qualifications and Requirements

  • Bachelor’s Degree in Business, Engineering, Environmental Science, or related field, or equivalent experience.
  • Minimum of 5 years of experience in customer service or account management, preferably in the renewable energy or tech industry.
  • Exceptional communication skills, both written and verbal.
  • Detail-oriented with outstanding organizational skills.
  • Proactive, team-oriented approach.
  • Strong analytical, problem-solving, and empathetic skills, focusing on client needs.
  • Proficiency in CRM software and modern customer support tools.
  • Experience in customer service and advanced troubleshooting skills.
  • Proficiency in English and multi-tasking abilities.

Method of Application

Interested and qualified candidates should send their CV / Cover Letter to:

Location: Lekki, Lagos State

Job date: Sat, 18 Nov 2023 08:11:52 GMT

Apply for the job now!


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