Job Vacancy: Job title: Customer Retention and CX Coordinator Job at ipNX Nigeria Limited
Job description: ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the position below:
Job Position: Customer Retention and CX Coordinator
Job ID: 118
Job Location: Victoria Island, Lagos
Department: Customer Experience & Advocacy
Function: Supervise all activities of CX & Retention unit
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal
Purpose of the Job
- Responsible for proactive relationship building with Customers
. This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive Relationship building, listening to concerns/addressing issues and educating on available products and services. * Supervise all activities of the customer retention unit. Identify /execute retention Strategies that reduce churn and increase customer loyalty in other to sustain revenue. Gather feedback from customers and provide update to the Leadership.
Expected Key Results
- Reduce customer churn
- Increase customer loyalty
- Customer Retention
- Manage data usage administration /complaint
- Elicit concrete information from customers via surveys and campaign for excellent Customer Experience
- Request processing for customers
- Complaint tracking.
Educational Qualifications & Functional Skills
- University Degree in Social Sciences
- Post Graduate degree (MBA, M.Sc., etc.) an added advantage
- Professional Qualification in Customer experience management an added advantage
Work Experience:
- 3+ years of customer loyalty and retention experience
- Data analysis experience using Excel with pivot tables and statistical analysis.
Location: Nigeria
Job date: Thu, 27 Apr 2023 01:58:47 GMT
Apply for the job now!
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