Job Vacancy: Job title: Customer Relations and Transaction Specialist. (CRTS)
Job description: Job Description:Our client, a leading fintech with a platform for safe, secure, and prompt gift cards and crypto transactions, is seeking to hire a Customer Relations and Transaction Specialist. (CRTS)As a Customer Relations and Transaction Specialist (CRTS), you will be responsible for ensuring the smooth and accurate processing of gift card verification, user balance reconciliation, and customer relations. You will play a crucial role in maintaining the integrity of user accounts, resolving issues promptly, and providing exceptional customer support. Your duties will involve:Responsibilities:
- Verify the authenticity and validity of digital assets submitted by users.
- Process digital asset transactions within defined time frames, prioritizing promptness.
- Accurately reconcile user balances after various transactions.
- Investigate, escalate, and resolve any discrepancies or errors in user balances.
- Compile and report reconciliations.
- Manage the OTC desk and facilitate OTC transactions.
- Receive and escalate user issues across all communication channels to relevant units/teams for quick resolution.
Location: Nigeria
Job date: Thu, 18 Apr 2024 06:55:03 GMT
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