Job Vacancy: Job title: Customer Delivery Manager – Nigeria
Job description: Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you’ll be part of
Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).
Manages large project teams effectively. Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship. Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers. Plans and manages internal and external resources. Is responsible for internal and external project reporting. Represents the customer’s requirements back to NSN/account team to anticipate new business opportunities.
What you will learn and contribute to
Your skills and experience
Primary customer interface for contract execution.
Provides direct line management for the SBMs (when the SBMs are assigned to the COM for more than 12 months)
Serves as one-stop-shop for the CT head / AM for services with focus on operational performance
Owns delivery and execution quality, risk and scope management, and supports pre-sales on small / normal cases, and triggering new opportunities (identify customer business challenges, up-selling, claims for out of scope deliveries, etc.)
Handles project and service related customer satisfaction;
Customizes and implements services delivery strategy in the CT according to the SBU and CT strategy / business plans;
Ensures contract execution performance (KPIs, cost, timelines, revenue recognition, project assets) – i.e., responsible for the project
GS P&L
Coordinates all delivery/execution business in the CT
Implements unified operational processes (including Service Delivery Management practices)
Ensures implementation of NSN project management practices to fulfill Customer requirements.
Owns customer relationship management in the area of services, delivery and performance
Make certain projects comply with the quality guidelines and requirements of the CT Aligns services resources and costs to current (running projects per approved CBLs) and future CT business requirements together with CT and SBU Plans/communicates accurate figures for CT LE (Nelle and SAP)
Identifies/communicates services capability transfer needs to the MU-RMs of SBUs
Supports the CT for any cash collection issues related services
Serves as the Delivery project owner in the Tricorn model
Owns with logistics equipment ordering and supply to meet contract delivery milestones
Leads within GS the up sell (e.g., existing project, existing equipment, existing services) and small cases during execution
Day to day execution
Up selling during contract execution – for cases
~ € 300K
PRS accuracy and alignment to project milestones / customer acceptances – ensure accuracy of the financials
Management of Services Demand Planning process for a clear visibility of resource needs and allocations
Agreement with SR on financial target settings, reviews/deviation approvals
Support of audits / improvement action plans initiated by SBLs/SR
[Support] Owns contract/claim management together with CTH/AM and ensure visibility in the organization
Use quality assurance to manage contract KPIs defined for the
project
Coordinates [Support] logistics and ensure visibility on delivery and cost
Drive actions and statuses for the projects from the SBL PMs.
Implement GM turnaround /specific program practices initiated.
[not only by SBLs – e.g. CO/GS/etc.]
Ownership of customer oriented ORMs. CDMs are responsible for operational / financials reviews with the SR/Region/CT as needed Execute the selection/development of Subcontractors per SBL plans
Sign off costing at G4/align with SR
Management of PTA process/changes in alignment with SBLs/SR
Execution of the PTA handover process with the CT head / sales
team.
Experience 10+, MN GS, Rollout, Radio and Core exposure, CxO interface
Presales, program management .
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
· One of the World’s Most Ethical Companies by Ethisphere
· Gender-Equality Index by Bloomberg
· Workplace Pride Global Benchmark
· LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
Location: Lagos, Lagos State
Job date: Wed, 12 Jul 2023 03:37:13 GMT
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