Job Vacancy: Credit Operations Manager

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Job Vacancy: Job title: Credit Operations Manager

Job description: We are seeking a skilled and organized Credit Operations Manager to join our fintech company in Nigeria. As a Credit Operations Manager, you will be responsible for overseeing the operational aspects of the credit lifecycle, ensuring efficient and accurate processing of loan applications, managing documentation, and collaborating with cross-functional teams to optimize lending processes.

Key Responsibilities: * Loan Application Processing:

  • Lead and manage the end-to-end loan application process, ensuring timely and accurate processing of applications from submission to approval or decline.
  • Review application documentation, verify data accuracy, and liaise with underwriting teams to facilitate informed lending decisions.
  • Documentation Management:
  • Ensure all required loan documentation is collected, validated, and maintained in compliance with regulatory standards and company policies.
  • Implement and enforce document retention policies to support effective record-keeping.
  • Process Optimization:
  • Continuously assess credit operations workflows and procedures to identify areas for improvement and implement streamlined processes.
  • Collaborate with technology teams to automate and digitize manual processes, enhancing operational efficiency.
  • Quality Control and Compliance:
  • Implement quality control measures to ensure accurate and consistent processing of loan applications and documentation.
  • Ensure compliance with lending regulations, data privacy laws, and internal policies throughout the credit operations process.
  • Team Management and Training:
  • Manage a team of credit operations professionals, providing training, performance feedback, and guidance to ensure high-quality output.
  • Foster a collaborative and productive team environment.
  • Vendor Management:
  • Collaborate with external vendors and partners involved in credit operations, such as credit bureaus and document verification services, to maintain strong working relationships.
  • Reporting and Analysis:
  • Generate regular and ad hoc reports on credit operations performance, including application processing times, document accuracy, and other relevant KPIs.
  • Analyze data to identify trends, bottlenecks, and areas for improvement.

Qualifications and Experience:

  • Bachelor’s degree in Business Administration, Finance, or a related field; a Master’s degree is a plus.
  • A minimum of 4 years of experience in credit operations management within the fintech, banking, or financial services sector.
  • Strong understanding of lending processes, documentation requirements, and credit risk management.
  • Proficiency in using loan management software, data analysis tools, and Microsoft Office applications.
  • Familiarity with Tanzanian lending regulations, data protection laws, and industry best practices.
  • Excellent organizational and project management skills to effectively manage multiple tasks and priorities.
  • Strong communication skills to interact with team members, stakeholders, and external partners.


  • Competitive compensation package and performance-based incentives.
  • Opportunity to play a key role in shaping and optimizing credit operations within a dynamic fintech environment.
  • Comprehensive health insurance
  • Career growth opportunities through ongoing training and skill development.
  • Collaborative work environment that values innovation and process improvement.

If you are detail-oriented, have a knack for process optimization, and are passionate about enhancing credit operations to support responsible lending practices, we invite you to apply for this important role.


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Location: Nigeria

Job date: Sat, 09 Sep 2023 02:51:14 GMT

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