Job Vacancy: Job title: Contact Center Agent Job at Sproxil Nigeria Limited
Job description: Sproxil is an American technology company that builds trust across supply chains with solutions that emphasize direct engagement and facilitate loyalty programs
We are recruiting to fill the position below:
Job Position: Contact Center Agent
Job Location: Lagos
Employment Type: Temporary
Job Description
- We are looking for a highly motivated and customer-focused individual to join an ongoing project as a Contact Center Agent specializing in survey administration.
- As a Contact Center Agent, your primary responsibility will be to contact clients and administer surveys over the phone.
- Your goal will be to gather valuable feedback and insights to help improve our products/services and enhance customer satisfaction.
- This role is a contract role and the selected candidate will work on Sundays only.
Roles and Responsibilities
- Make outbound calls to clients and efficiently administer surveys following established scripts and guidelines
- Engage clients in a professional and friendly manner, building rapport and ensuring a positive experience during the survey process
- Accurately record responses and relevant client information into the survey database
- Achieve weekly survey quota targets while maintaining quality standards
- Adhere to survey administration protocols to ensure consistency and accuracy in data collection
- Clearly and concisely explain the purpose and objectives of the survey to clients, addressing any questions or concerns they may have
- Document and report client feedback, common concerns, and suggestions for process improvement
Qualification and Experience
- Candidates should possess a Bachelor’s Degree qualification with at least 1 year of work experience.
- Prior experience in a call center environment, especially in survey administration or market research, is an added advantage
Location: Lagos
Job date: Fri, 16 Jun 2023 04:34:18 GMT
Apply for the job now!
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