Job Vacancy: Contact Center Agent Job at Sproxil Nigeria Limited

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Job Vacancy: Job title: Contact Center Agent Job at Sproxil Nigeria Limited

Job description: Sproxil is an American technology company that builds trust across supply chains with solutions that emphasize direct engagement and facilitate loyalty programs

We are recruiting to fill the position below:

Job Position: Contact Center Agent

Job Location: Lagos

Employment Type: Temporary

Job Description

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  • We are looking for a highly motivated and customer-focused individual to join an ongoing project as a Contact Center Agent specializing in survey administration.
  • As a Contact Center Agent, your primary responsibility will be to contact clients and administer surveys over the phone.
  • Your goal will be to gather valuable feedback and insights to help improve our products/services and enhance customer satisfaction.
  • This role is a contract role and the selected candidate will work on Sundays only.

Roles and Responsibilities

  • Make outbound calls to clients and efficiently administer surveys following established scripts and guidelines
  • Engage clients in a professional and friendly manner, building rapport and ensuring a positive experience during the survey process
  • Accurately record responses and relevant client information into the survey database
  • Achieve weekly survey quota targets while maintaining quality standards
  • Adhere to survey administration protocols to ensure consistency and accuracy in data collection
  • Clearly and concisely explain the purpose and objectives of the survey to clients, addressing any questions or concerns they may have
  • Document and report client feedback, common concerns, and suggestions for process improvement

Qualification and Experience

  • Candidates should possess a Bachelor’s Degree qualification with at least 1 year of work experience.
  • Prior experience in a call center environment, especially in survey administration or market research, is an added advantage

Location: Lagos

Job date: Fri, 16 Jun 2023 04:34:18 GMT

Apply for the job now!

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