Job Vacancy: Job title: CHANNEL OPERATIONS SPECIALIST (POS and Card Payment)
Job description: PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and
Tanzania and expanding to other markets, this year. We’re reinventing the payment experience by making
it easy and reliable for everyone to withdraw cash, transfer money, pay bills, and shop online. We’re looking
for a Channel Operations Specialist who is passionate about our mission of driving financial inclusion in
Africa. The ideal candidate will play an essential role in ensuring that payments made by customers or
businesses are processed correctly and on time. The ideal role holder may also be tasked with
resolving any issues that arise with these transactions processing and availability of the channels, such as
errors or other problems.
Job Responsibilities:
➢ Responsible for the availability, stability, reliability, and operation of card payment systems by
monitoring, supporting, and optimizing production systems and services
➢ Take overall responsibility for the investigation and resolution of system downtime affecting the
channels and card payment applications
➢ Provide technical support in identifying, investigating, and resolving transaction-related issues
➢ Proactive monitoring of processes and transactions leading to the identification of potential glitches
➢ Ensure payment channels have a stable connection with the service providers/switching partners
and provide quick responses to any channel-related issue.
➢ Interface with the technology and product management team to suggest and recommend new
initiatives that could Improve customers’ experience with using the Card payment system.
➢ Track issues and work with component teams for timely resolution of downtimes on any of the
channels
➢ Ability to analyze and interpret application logs and resolve identified issues
➢ Taking up technical engagement with switching partners – Interswitch, NIBSS, UPSL, etc for
prompt resolution of issues.
Job Requirement:
➢ Minimum of a Bachelor’s degree in Computer Science or any related field, or its equivalent
➢ At least three (3) years of related experience required.
➢ Experienced in supporting and managing financial (cards) transactions processing system
➢ Advanced knowledge of card payment systems and a good understanding of card transaction
process flow.
➢ Strong work ethic and service mentality with the ability to manage multiple tasks.
➢ Advanced proficiency in problem-solving, ability to investigate and address application issues
➢ Effective use of database querying languages and tools to develop queries/reports and analyze
business process data is an added advantage.
➢ Basic knowledge of ISO 8583 messaging
➢ Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel
PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and
Tanzania and expanding to other markets, this year. We’re reinventing the payment experience by making
it easy and reliable for everyone to withdraw cash, transfer money, pay bills, and shop online. We’re looking
for a Channel Operations Specialist who is passionate about our mission of driving financial inclusion in
Africa. The ideal candidate will play an essential role in ensuring that payments made by customers or
businesses are processed correctly and on time. The ideal role holder may also be tasked with
resolving any issues that arise with these transactions processing and availability of the channels, such as
errors or other problems.
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Location: Ikeja, Lagos State
Job date: Thu, 09 Nov 2023 02:25:50 GMT
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