Job Vacancy: Job title: Business Systems Associate – Technical (Lagos, Nigeria)
Job description: Business Systems Associate – Technical (Lagos, Nigeria)
Department: EasyBuy Program Management
Employment Type: Permanent – Full Time
Location: Nigeria
Reporting To: Business Systems Manager
Description
Location: Lagos State, Nigeria
The team you would join:
The Programs team , works alongside the other units in the business to reshape critical business processes across the business and drive the digital adoption in the organization. They are involved in project/pilot management, business process management and continuous improvement, while providing insights and data-driven recommendations to the operations.
About the role
The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team. Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automations you’ll work on. There will be a heavy emphasis on working with end users from different Sun King Teams across several markets, so communication is key for this role.
What you would be expected to do:
- Provide timely technical support for users and work with them to solve existing problems.
- Work with end-users to look for solutions to issues that may arise using the various tools available.
- Day to day monitoring and maintenance of current systems and solutions.
- Develop and provide training and technical documentation for users from various departments.
- Work with vendors in the process of troubleshooting escalated incidents.
You might be a strong candidate if you:
- Have Bachelor’s Degree or its equivalent in computer science or related field
- Have basic experience working with various business system and tools.
- Have At least 2 year of ICT or similarly technical work experience, with a proven track record of maintaining and troubleshooting different systems and tools.
- Are fluent in both written and spoken French is an advantage (not a must).
- Are proficient in scripting technologies to automate monitoring and streamline system operations.
- Are experienced in root-cause analysis and implementing preventive measures.
- Have good communication skills and you are able to explain complex data flows in a simple manner.
- Have proven experience working and/or administering the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software.
- Have knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
- Are able to establish and maintain effective relationships with people from different departments.
- Passion for learning.
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry.
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic people who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy.
Location: Lagos, Lagos State
Job date: Wed, 16 Aug 2023 05:51:19 GMT
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