Job Vacancy: Billing Support Engineer

Advertisement

Job Vacancy: Job title: Billing Support Engineer

Job description: Job Description:

Our client is one of the leading multinational telecommunication companies with their headquarters in Lagos, Nigeria and they are looking to hire a Billing Specialist who has skills in Operations, Automation and Telecom Billing Domain.

RESPONSIBILITIES

• Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing

• Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.

• Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)

• Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.

• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs

• Analysis of Events / Renewals/ Service/System in error, provide work around solutions

• Overall knowledge of the E2Eapplication, systems & solution for their application suite.

• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.

• Accountable for meeting & improving SLA & KPIs for their application suite.

• Responsible for driving down the incidents, problems, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.

• Support on work allocation (shifts, rotas)

• Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.

• Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)

Requirements

• Must have a tertiary degree

• Minimum 4-6 Years of experience in Telecom Billing and Strong in handling backend systems.

• Must be conversant with IT Software – Application Programming, Operations & Maintenance

• Strong communication, including writing, speaking and active listening

• A result driven self-starter with great communication and collaboration skills – we put a lot of emphasis on being team players

• Passion to learn and to teach/mentor others

Location: Lagos, Lagos State

Job date: Thu, 20 Jul 2023 06:59:43 GMT

Apply for the job now!

Advertisement