Job Vacancy: Accountability Manager

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Job Vacancy: Job title: Accountability Manager

Job description: Company Overview

Action Against Hunger is an international humanitarian organisation committed to ending world hunger. For almost 44 years, across nearly 50 countries, we have been working to fight undernutrition and support communities affected by crisis across the globe.

We carry out innovative, lifesaving programmes in Health, Nutrition, Water, Sanitation and Hygiene, Disaster risk reduction, Mental Health and Care Practices, Food security and Livelihoods and Social Protection.

Action Against Hunger began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming.

In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and in Yobe. Following the crises in Northeast Nigeria, we further expanded our operations to address the Nutrition, Health, Food security and livelihoods, WASH, and shelter needs of conflict-affected communities.

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Action Against Hunger Nigeria programme is supported by FCDO, ECHO, GAC, BHA, SDC, UNICEF, EU, AFD, SIDA and GFFO.

Action Against Hunger is currently looking to fill the role of Accountability Manager, who will be responsible for focus on enhancing accountability, promoting feedback and complaints mechanisms, and fostering a culture of active engagement to ensure that ACF programs and interventions meet the needs of those affected by crises while upholding ethical standards and respecting the rights of all parties involved.

Reporting to: MEAL HOD

Proposed start date: September 2023

Work location: Abuja, FCT

Key responsibilities:

• Supervise the implementation of Accountability to Affected Population (AAP) initiatives and corrective measures based on community engagement;
• Support the design of an accountability database, incorporating feedback and complaints mechanism (FCM) and safeguarding, to facilitate improved data collection and analysis;
• Collaborate with country management, human resources, and safety/security personnel to implement a risk management plan;
• Promote the adoption of FCM guidelines across all mission bases;
• Train staff and stakeholders on accountability measures and guidelines, ensuring compliance with ACF’s strategy and standards;
• Oversee operational and management aspects of accountability efforts, including work planning, monitoring, evaluation, and learning;
• Ensure timely handling of complaints through the Feedback and Complaints Response Mechanism (FCRM) and provide feedback to complainants;
• Collaborate with MEAL HoD to incorporate accountability data into program proposals and reporting;
• Support to design accountability frameworks for program life cycles, ensuring alignment with ACF’s accountability pillars;
• Develop and modify accountability communications materials, providing training and support to partners and local organizations;
• Facilitate client involvement in interpreting feedback data and planning programmatic actions;
• Conduct mid-year reflection sessions to measure program improvement based on beneficiaries’ feedback;
• Implement and report on reviews, evaluations, and assessments, tracking accountability KPIs;
• Provide on-the-job training and development plans to enhance technical capacity and knowledge exchange within the mission accountability teams;
• Address staff performance issues in collaboration with MEAL HoD and Human Resources;
• Document lessons learned and best practices related to accountability and share with internal stakeholders.

Position Requirements:

• Minimum of Bachelor’s degree in Economics, Social Science, Business, Administration, Statistics, Demography or related subject, with previous experience working in humanitarian projects;
• A Minimum of 5 years in Humanitarian accountability related work experience;
• Fluency in English (both written and spoken skills), Hausa will be an edge;
• Strong management, coordination, and conflict resolution skills;
• Technical advisory expertise in accountability, monitoring, and results management;
• Proficient in handling investigations and conflict situations;
• Excellent written and spoken English, adept at clear report writing;
• Advanced knowledge of international humanitarian guidelines and donor standards;
• Ability to work effectively in diverse, multicultural environments;
• Strong ability to work independently and under pressure;
• Diplomacy, interpersonal skills, and strategic focus;
• Willingness to travel to remote field sites in insecure contexts.

Our employees enjoy a work culture that promotes diversity and inclusion

The deadline for this position is Monday, 21st August 2023.

Action Against Hunger provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, age, disability or genetics.

Other benefits include but not limited to 100% health care coverage, free and direct access to Cross Knowledge e-learning platform.

Women at ACF are entitled to benefits such as maternity leave, compassionate leave for a hospitalized child and creche facilities for babies and toddlers.

All candidates MUST ensure they answer all the questions asked for this application. Failure to do so means candidates will not be considered for the process.

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Location: Abuja, FCT

Job date: Wed, 16 Aug 2023 22:17:57 GMT

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