The Joint Admissions and Matriculation Board(JAMB) has decried the non-utilisation of the Board’s redress mechanisms in resolving some seemingly-intractable challenges encountered by the public particularly candidates seeking the services of the Board.
The Registrar, Prof. Is-haq Oloyede, stated this on Thursday, 27th June , 2024, in Abuja, when he received a coalition of civil society organisations under the aegis of the West Africa Civil Societies Forum (WACSOF)in his office.
The Registrar, while reacting to posers raised by the body on the inability of some candidates to either check their results on account of missing telephone lines, said the Board had put up a seamless system for the use of candidates and the general public alike to resolve all issues.
Consequently, he stated that the first and logical step for the candidates to take would be to welcome back the missing SIM since all transactions with the Board was through the facility of that SIM.
He, however, pointed out that candidates had other channels of communication open to them to access needed information such as their personal e-mail and profile, which are other layers of outreach designed by the Board as support mechanisms.
Prof Oloyede also stated that another redress mechanism available to candidates is the Ticketing platform through which candidates could open a ticket to register their complaints for immediate action. He stated that, going forward, the Board would launch a platform through which candidates with similar problems would be able to collectively table their issues.
He, therefore, decried a situation whereby candidates would not avail themselves of the plethora of information out there in the news media to effortlessly address their concerns. He also described the various advisories put out by the Board as equally veritable sources of information with respect to registration, examination administration, and result checking, among others.
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