Job Vacancy: Job title: Specialist, Technical Audit
Job description: Company Description
IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit:
Job Description
As Specialist, Technical Audit, you will execute assigned tasks related to optimization of network services across sites and provide support to all active vendors to ensure enhanced customer experience and revenue assurance
Key Roles & Responsibilities
- Implement technical audit plans by carrying out inspection of all critical telecoms infrastructure equipment. Make recommendations based on audit findings to enhance and improve operations and performance.
- Contribute towards development of short-to-medium-range plans for territorial uplift and network performance.
- Ensure sites are operated and maintained to best industry standards.
- Manage 2nd-level intervention of major and/ or minor systems faults across assigned region.
- Develop, implement and maintain an efficient knowledge transfer mechanism for regional operations team.
- Produce and distribute weekly and monthly reports on all audited sites.
- Ensure continuous improvement of processes and procedures to foster efficiency and power systems optimization.
- Provide 2nd-level intervention for Field Service Engineers (FSEs) to perform at the highest level, especially in terms of delivery and meeting target deadlines.
- Contribute towards identifying training needs of FSEs.
- Contribute towards continuous search for alternative sources of power which are cost-effective and environmentally friendly.
- Perform other tasks and duties as assigned by the Manager, Technical Audit.
Functional Competencies:
- Network Performance Analysis/ Reporting
- Project Management
- Service Quality Management
- Data Analysis & Reporting
- Active Systems – Radio, Tx, etc.
- Passive Equipment Knowledge – Cooling, AC, DC, etc.
- Lean Management
- Problem-Solving
- Fault Management & Root-Cause Analysis
Behavioural Competencies:
- Collaboration & Teamwork
- Continuous Learning
- Workload Management
Qualifications
- Bachelor’s degree in Electrical/ Electronics Engineering, Mechanical Engineering, or other related disciplines.
- Project management certification(s).
- +7 years’ experience in the telecoms environment, including experience in design, implementation and maintenance/ management of power/ cooling systems, active operations & maintenance, and vendor management
Additional Information
Organizational Competencies
Customer Focus – People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation – People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
Integrity – People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Be Bold – People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Our Vision
IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.
Location: Lagos, Lagos State
Job date: Thu, 08 Feb 2024 23:54:10 GMT
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