Job Vacancy: Customer Relations Officer Job at Echolab Radiology and Laboratory Services

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Job Vacancy: Job title: Customer Relations Officer Job at Echolab Radiology and Laboratory Services

Job description: Echolab Radiology is a Diagnostics company that cares through technology. We have changed our brand name from Echo-Scan to Echolab building on our founded experience since 1979 in medical testing and focusing on our vision of being the leader in health care service & the “Provider of Choice” in the Middle East & Africa. Echolab is launched for a new mission to provide world-class practice delivery of diagnostic services in Nigeria. The center is the ultimate one-stop shop where you can get a full range of diagnostic services to investigate a wide range of illnesses and conditions.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer

Job Location: Ikeja, Lagos

Job Description

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• Co-ordination of Reception, waiting areas to ensure suitable environment and ambience.
• Co-ordination of Guest Relation duties and activities
• Politely guide the client in the direction of the procedure/examination paid for.
• Ensure proper filing and archiving of patient record in expected format.
• Ensure usage of checklist and proper check-out
• Client registration – collect and input all necessary data from the client.
• Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Feedback management: Monitor administration of forms and submission.
• Maintain registration flow by efficiently moving patients through the process.
• Interacts with patients by answering questions, providing information, and keeping the reception area in order.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Responsible for report generation and dispatch in support of departmental goals and objectives.
• Anticipate guest needs and build rapport with customers.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
• Ensure compliance with safety, health, and quality standard.
• Ensure accurate product knowledge to guide and provide relevant and timely information to clients.

Location: Ikeja, Lagos State

Job date: Wed, 20 Dec 2023 23:13:33 GMT

Apply for the job now!