Job Vacancy: I.T Helpdesk Coordinator Job at Old Mutual Nigeria

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Job Vacancy: Job title: I.T Helpdesk Coordinator Job at Old Mutual Nigeria

Job description: Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients’ circumstances.

We are recruiting to fill the position below:

Job Position: I.T Helpdesk Coordinator

Job ID.: JR-49061
Job Location: Lagos
Employment Type: Full Time

Job Description

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• This role provides and maintains a Helpdesk facility for specific business areas and is individually accountable for achieving results through own efforts.
• Provides and maintains a Helpdesk facility for specific business areas.
• Provides logging functionality for issues or requests within the business.
• Updates and maintains current status of logged requests.
• Maintains communication to business areas on all downtime issues.
• Maintains and communicates all system availability and change control requests.
• Forwards logged requests to appropriate resources for resolution.
• Provides updating and communication facilities for all logged requests.
• Provides Helpdesk facility for business areas supported to identify issues and requests for resolution.
• Analyses logged requests and allocates to correct resource for resolution.
• Provides first-line support where applicable.
• Ensures management information is available at appropriate time.

Key Result Araes
Reporting:

• Updates and maintains current status of logged requests.
• Maintains communication to business areas on all downtime issues.
• Maintains and communicates all system availability and change control requests.
• Ensures management information is available at appropriate time.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

User Support:

• Provides and maintains a Helpdesk facility for specific business areas.
• Provides logging functionality for issues or requests within the business.
• Analyses logged requests and allocates to correct resource for resolution.
• Provides first-line support where applicable.

Qualifications

• A First Degree or its equivalent in Computer Science, Information technology, or a related discipline.

Location: Nigeria

Job date: Sun, 17 Dec 2023 23:33:58 GMT

Apply for the job now!