Job Vacancy: MONIEPOINT CUSTOMER SUCCESS (EDO STATE)

Request for Proposal: Trial Observation for Criminal Cases against Journalists in Nigeria
Advertisement

Job Vacancy: Job title: MONIEPOINT CUSTOMER SUCCESS (EDO STATE)

Job description: Job Purpose

The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Advertisement

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Qualification

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be resident in Edo State, Nigeria
  • Bachelors Degree

Location: Edo

Job date: Thu, 07 Dec 2023 23:32:37 GMT

Apply for the job now!

Share your story or advertise with us: Whatsapp: +2347068606071 Email: info@newspotng.com


LEAVE A REPLY

Please enter your comment!
Please enter your name here