Job Vacancy: Client Service

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Job Vacancy: Job title: Client Service

Job description: About Us

NoemDek Limited is an EPC Company incorporated in Nigeria in 2012, to provide specialized services to the Oil & Gas, Power Generation, FMCGs etc. Over the past five years, the firm and its international partners have supported clients on large infrastructure projects and after-sales services to ensure the assets are maintained effectively and a client’s operations run smoothly.

NOTE: This is strictly Client Service Role NOT a Customer Service Role.

Responsibilities:
– Build and maintain strong relationships with clients, acting as their main point of contact throughout their interaction with the company.
– Address client inquiries and concerns in a timely and effective manner, providing accurate information and solutions.
– Understand client objectives and requirements, collaborating internally to ensure the delivery of quality service and support.
– Strategically identify opportunities to upsell or cross-sell additional products or services to existing clients.
– Maintain a comprehensive understanding of the company’s services, continuously updating knowledge to enhance client interactions.
– Prepare and deliver presentations to clients, showcasing the companies capabilities and value propositions.
– Monitor and analyze client satisfaction levels, implementing necessary improvements to enhance overall experience.

Requirements:
– Bachelor’s Degree in Business Administration, Marketing, Mass Communication or related field.
– Proven experience in client service or customer support roles, preferably in the oil and gas industry.
– Excellent communication skills, both written and verbal, with the ability to effectively engage with various stakeholders.
– Strong problem-solving skills, with the ability to identify and resolve issues quickly and efficiently.
– Exceptional organizational skills, with keen attention to detail and the ability to multitask effectively.
– Proficient in using CRM software and Microsoft Office Suite.
– Ability to work independently, as well as collaboratively within a team environment.
– Self-motivated, adaptable, and resilient, with the ability to work effectively in a fast-paced environment.

Location: Lagos, Lagos State

Job date: Thu, 07 Dec 2023 23:41:35 GMT

Apply for the job now!

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