Job Vacancy: Job title: UX/CX Research Lead
Job description: Company description Moniepoint Inc. is a leading financial technology company that provides a seamless platform for businesses, their employees and customers, to…
Job Ad & Profile Description
Position : UX/CX Research Lead
Moniepoint is an all-in-one digital financial services platform for businesses in emerging
markets. Since 2019, Moniepoint’s technology has powered over a million businesses,
offering all the payment, banking, credit, and business management tools they need to
Succeed.
Moniepoint Inc through its subsidiaries in Nigeria Moniepoint MFB, and TeamApt
Ltd, currently processes the majority of the POS transactions in Nigeria, processing
over $170 billion in annualized TPV. It is Africa’s second-fastest growing fintech, is
profitable and was recognized by the CBN as the most inclusive payment platform in the country in 2022
YOUR OPPORTUNITY AND MISSION
We are looking for talented and passionate UX/CX Research Lead to join the Growth team. Working closely with our growth data analytics and CRM teams as well as Product, Engineering and Customer Service, you will be responsible for creating and owning our recurrent NPS and Share of Wallet practices from scratch as well as other ad hoc research into customer behavior.
WHAT YOU WILL DO
- Design, build, implement
and own comprehensive research on consumer satisfaction, retention, engagement, churn and competitor overlapping (NPS score and Share of Wallet) across multiple markets. * Manage, execute and analyse usability sessions in collaboration with Product,Engineering and Customer Service teams
- Create a UX/CX research roadmap for continuous improvement across the product
- Create well-structured and visually compelling reports, presentations, and dashboards to communicate findings and recommendations to stakeholders on a quarterly basis.
- Subject matter expert for Net Promoter Score and Share of Wallet including planning and design of questionnaires, program execution, data infrastructure and systems
- Act as specialist point of contact for advice and guidance on customer intelligence including the coaching and development of others
Required profile for job ad : UX/CX Research Lead
WHAT YOU SHOULD HAVE
- 3-5 years of professional experience working in User Experience and Customer Experience research outside of an academic and internship setting, in blue chip companies or tech
- A degree in a scientific discipline such as Physics, Statistics, Engineering, Computer Science or Mathematics is preferred
- A deep understanding of quantitative and qualitative research and analytical techniques to conduct customer value and behavior drivers and Customer Journey analysis. Knowledge of CX disciplines and metrics including loyalty, satisfaction, net promoter score
- Data analysis experience: ability to execute complex analysis and synthesize into a storyline to evangelize, influence and drive action across the organization
- Analytical and problem-solving skills. Ability to formulate hypotheses, search for patterns, and find the story in the data
- Excellent spoken and written English
What Moniepoint Can Offer You
- The opportunity to drive financial inclusion and shape the future of the African financial ecosystem
- The chance to work on innovative and impactful projects
- A dynamic, diverse, and collaborative environment where every team member’s voice is recognized and valued
- Flexible work arrangements
- Continuous learning and career growth opportunities
- Competitive salary, individual performance bonuses, and firmwide performance bonus
- Company covered health insurance plans
- Pension plans
What to expect in the hiring process
- A preliminary phone call with one of our recruiters
- A general interview with the Senior Manager of Marketing Strategy
- A case study-based discussion with SVP of Marketing
- A behavioural interview with members of the Executive team
Moniepoint is an equal-opportunity employer. We believe diversity makes us stronger and are committed to creating an inclusive environment for all employees and candidates.
Job criteria for job ad : UX/CX Research Lead Job category :
IT, new technologies
Industries :
Banking, insurance, finance
Employment type :
Permanent contract – Fixed-term contract
Region :
Location: Nigeria
Job date: Fri, 24 Nov 2023 23:29:13 GMT
Apply for the job now!
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