Job Vacancy: Job title: Specialist, Contract Delivery
Job description: Company Description
IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit:
Job Description
As Specialist, contract delivery you contribute towards achievement of maximum uptime on all passive equipment and network availability by ensuring maintenance activities are carried out across sites by site maintenance vendors as scheduled.
Key Roles & Responsibilities
- Ensure site maintenance vendors perform activities in line with agreed terms and conditions. Initiate penalization process where applicable.
- Facilitate provision of access reference when required.
- Ensure monthly PPM plan is communicated to the Network Operations Centre (NOC) and relevant site maintenance vendors and Field Service Engineers before start of each month.
- Track PPM achievement on a weekly basis.
- Identify avoidable faults after PM is completed and communicate to the regional Operations team and site maintenance vendors for future correction.
- Track site maintenance vendor performance and collaborate with relevant teams for resolution and uptime by checking vendors’ daily PA/ TCH/ RNA.
- Track shelter and HVAC issues through available application and pull out reports for vendors and internal stakeholders.
- Follow up on customers’ escalations and ensure prompt closure.
- Perform other tasks, duties and responsibilities as assigned by Manager, Operations SLA & Contract Delivery.
Functional Competencies:
- Vendor Management
- Engineering Management
- PPM/ Corrective Maintenance
- Site Access Management
- SLA Fulfilment
- Data Analysis & Reporting
Behavioural Competencies:
- Collaboration & Teamwork
Qualifications
- B.Sc./HND in relevant field
- +5 years relevant experience.
Additional Information
Organizational Competencies
Customer Focus – People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation – People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
Integrity – People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Be Bold – People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Our Vision
IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.
Location: Lagos, Lagos State
Job date: Sat, 23 Sep 2023 22:12:42 GMT
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