Job Vacancy: Job title: Associate Quality Assessor, Lagos (Nigeria)
Job description: Associate Quality Assessor, Lagos (Nigeria)
Department: EasyBuy Program Management
Employment Type: Permanent – Full Time
Location: Nigeria
Reporting To: Quality and Training Lead, Nigeria
Description
Job Location: Lagos, Nigeria
About the role:
The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring the customers are satisfied with the service offered with a great customer experience and equip the customer service executives with the right knowledge and skills for efficiency purposes
What you would be expected to do
Reporting
- Create reports that reflect agents’ performance.
- Report agent and team’s performance to leadership.
- Provide customer insights reports to management.
Customer service team engagement
- Participate in calibration sessions to maintain consistency in internal evaluations.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Participates in customer and client listening programs to identify customer needs and expectations.
Analysis
- Assess agents’ interactions based on internal standards.
- Analyze all customer service metrics.
- Provide data on customer experience feedback and agent behavior.
You might be a strong candidate if you
- Have 2-3 years as a Quality Assessor or Call Center personeel.
- Can Comfortably Speak both Hausa and Yoruba fluently
- Have a bachelor’s Degree in a Communication or Business related field.
- Are passionate about positively impacting the lives of rural consumers.
- Are a strong collaborator with great interpersonal skills to mentor your team to deliver on expectations.
- Are comfortable working with Powerpoint and MS Excel?
- Have outstanding customer service skills and dedication to providing exceptional customer care.
- Have exceptional listening and analytical skills.
- Have good knowledge of customer relationships or customer service practices.
- Can adapt well to change and successfully set and adjust priorities as needed.
What we offer (in addition to compensation and statutory benefits)
- An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
- The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that diversity (of race, gender, sexual orientation, religion, ethnicity, national origin, personality type, perspective, and all the other fascinating characteristics that make us different) enriches innovation and our competitiveness in the market.
We strive to ensure diverse perspectives inform critical decisions, and we actively work towards ensuring all Greenlighters feel like they belong. We also know that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Greenlight recruits, employs, trains, compensates and promotes individuals based on experiences and demonstrated job performance, regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status, disability, or any other protected characteristic as established by law.
Location: Lagos, Lagos State
Job date: Thu, 13 Jul 2023 06:58:40 GMT
Apply for the job now!
Share your story or advertise with us: Whatsapp: +2347068606071 Email: info@newspotng.com
