Job Vacancy: Job title: Customer Solution Analyst
Job description: Customer Solution Analyst
Company: Nestlé Nigeria
Location: Nigeria Head Office, Ilupeju, Lagos.
Position Type: Full-Time
Minimum Educational Qualification: Bachelor’s degree or its equivalent
Minimum Relevant Work Experience: Minimum of 2 years’ experience
Position Summary
We are Nestlé Nigeria Plc. and are proud to be the largest operating market of Nestlé Central West Africa Region. Our passionate, collaborative and entrepreneurial-minded team work together to achieve our objectives while fostering an atmosphere that promotes individual growth, wellness and inclusiveness.
Nestlé Nigeria is currently looking for a Customer Solution Analyst to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the order-to-cash (O2C) flow.
A day in the life of a Customer Solution Analyst:
Demand Capture:
- Ensure 100% replenishment acceptance is captured within defined service level agreement.
Order Filter:
- Contact customer or internal contact to resolve blocked orders within SLA
- Align material information with customer/stakeholders to be able to capture orders
Order Fulfilment:
- Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out-of-Stock Repository
- Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders.
- Manage Stock Allocation issue that requires a customer contact.
- Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC (Interface Centre of Competence).
Billing:
- Collaborates with billing in the resolution of billing issues that requires a contact with the customer.
- Collaborate with internal stakeholders and ensure prompt resolution of claims, returns, refusals and Exchange of Goods Advice.
Others:
- Use of reason code methodology/approach to record appropriately root cause.
- Collaborate with relevant specialists (in COC and Market) to determine and better understand cause of master data and pricing exceptions that cause blocks or order failure – e.g. COC O2C Master Data Specialist and COC Pricing Analyst.
- Provide 360 visibility on status of orders to customers and internal stakeholders.
- Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines.
- Optimize orders where logistical efficiency is required such as attainment of logistics trade terms.
- Identifying, analyzing, and initiating the escalation process based on the escalation criteria.
- Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements.
- Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI’s.
- Participate in NCE operational review meetings and contribute to continuous improvement of demand capture process.
What Will Make You Successful?
- Bachelor’s degree or its equivalent in a relevant field.
- Minimum of 2 years relevant experience in at least two or more of the areas
- Customer Service/ or Call Centre
- Customer Facing Supply Chain
- Demand & Supply Planning
- Distribution/ Materials Handling
- Sales and/ or Marketing
- Must understand the interaction of all Supply Chain KPI’s e.g. Customer Order Fulfilment, On Time In Full, Distributor Stock Availability, Direct Delivery, On Time Delivery, Total Cycle Time, Order Fulfillment, Invoice Accuracy, Net Trade Working Capital, Returns and Refusals.
We Offer:
- Interesting and challenging work in an international company – a branch of worldwide and well recognized FMCG concern
- Possibility to work in a dynamic team of professionals and leaders
- Possibility to work with challenging projects and responsible tasks
- Atmosphere full of respect, professionalism and excitement
- Possibility of development & career advancement
How do I apply?
If you find the challenge exciting and match up, we have a great culture that will make you feel welcomed and valued from day one.
Apply by clicking on the “Apply now” button, follow the steps and attach a copy of your CV. The closing date for applications is 3rd of July, 2023. We will be considering applicants as they apply, so please do not delay in submitting your application. Only shortlisted applicants will be contacted.
We are Nestlé, the largest food and beverage company in the world. We are 308,000 employees strong, driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. We have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
“Nestlé is an equal employment opportunity (EEO) employer, seeking diversity in qualified applicants for employment. All applicants will receive consideration without regard to race, ethnicity, color, gender, age, religion, nationality, disability or perceived disability, medical condition, or any other protected status, as defined by applicable law”.
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Customer Solution Analyst
Company: Nestlé Nigeria
Location: Nigeria Head Office, Ilupeju, Lagos.
Position Type: Full-Time
Minimum Educational Qualification: Bachelor’s degree or its equivalent
Minimum Relevant Work Experience: Minimum of 2 years’ experience
Position Summary
We are Nestlé Nigeria Plc. and are proud to be the largest operating market of Nestlé Central West Africa Region. Our passionate, collaborative and entrepreneurial-minded team work together to achieve our objectives while fostering an atmosphere that promotes individual growth, wellness and inclusiveness.
Nestlé Nigeria is currently looking for a Customer Solution Analyst to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the order-to-cash (O2C) flow.
A day in the life of a Customer Solution Analyst:
Demand Capture:
- Ensure 100% replenishment acceptance is captured within defined service level agreement.
Order Filter:
- Contact customer or internal contact to resolve blocked orders within SLA
- Align material information with customer/stakeholders to be able to capture orders
Order Fulfilment:
- Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out-of-Stock Repository
- Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders.
- Manage Stock Allocation issue that requires a customer contact.
- Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC (Interface Centre of Competence).
Billing:
- Collaborates with billing in the resolution of billing issues that requires a contact with the customer.
- Collaborate with internal stakeholders and ensure prompt resolution of claims, returns, refusals and Exchange of Goods Advice.
Others:
- Use of reason code methodology/approach to record appropriately root cause.
- Collaborate with relevant specialists (in COC and Market) to determine and better understand cause of master data and pricing exceptions that cause blocks or order failure – e.g. COC O2C Master Data Specialist and COC Pricing Analyst.
- Provide 360 visibility on status of orders to customers and internal stakeholders.
- Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines.
- Optimize orders where logistical efficiency is required such as attainment of logistics trade terms.
- Identifying, analyzing, and initiating the escalation process based on the escalation criteria.
- Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements.
- Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI’s.
- Participate in NCE operational review meetings and contribute to continuous improvement of demand capture process.
What Will Make You Successful?
- Bachelor’s degree or its equivalent in a relevant field.
- Minimum of 2 years relevant experience in at least two or more of the areas
- Customer Service/ or Call Centre
- Customer Facing Supply Chain
- Demand & Supply Planning
- Distribution/ Materials Handling
- Sales and/ or Marketing
- Must understand the interaction of all Supply Chain KPI’s e.g. Customer Order Fulfilment, On Time In Full, Distributor Stock Availability, Direct Delivery, On Time Delivery, Total Cycle Time, Order Fulfillment, Invoice Accuracy, Net Trade Working Capital, Returns and Refusals.
We Offer:
- Interesting and challenging work in an international company – a branch of worldwide and well recognized FMCG concern
- Possibility to work in a dynamic team of professionals and leaders
- Possibility to work with challenging projects and responsible tasks
- Atmosphere full of respect, professionalism and excitement
- Possibility of development & career advancement
How do I apply?
If you find the challenge exciting and match up, we have a great culture that will make you feel welcomed and valued from day one.
Apply by clicking on the “Apply now” button, follow the steps and attach a copy of your CV. The closing date for applications is 3rd of July, 2023. We will be considering applicants as they apply, so please do not delay in submitting your application. Only shortlisted applicants will be contacted.
We are Nestlé, the largest food and beverage company in the world. We are 308,000 employees strong, driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. We have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
“Nestlé is an equal employment opportunity (EEO) employer, seeking diversity in qualified applicants for employment. All applicants will receive consideration without regard to race, ethnicity, color, gender, age, religion, nationality, disability or perceived disability, medical condition, or any other protected status, as defined by applicable law”.
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Ilupeju, NG, 9999
Ilupeju, NG, 9999
Location: Nigeria
Job date: Thu, 22 Jun 2023 05:51:25 GMT
Apply for the job now!
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