Job Vacancy: Customer Service Support Job in Lagos

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Job Vacancy: Job title: Customer Service Support Job in Lagos

Job description: We are one of the financial services provided by Trafalgar Associates, a trusted and licensed lender with over a decade of providing quick loans in Nigeria.

We are recruiting to fill the position below:

Job Positionn: Customer Service Support

Job Location: Lagos Island, Lagos

Employment Type: Contract

Responsibilities

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• Manage incoming phone calls from Customers
• Identify and assess customers’ data on through Application Merchant portal for followup
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information and report as required by the Customer Service Department.
• Handle customer complaints, provide appropriate solutions and alternatives within deadlines; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Location: Nigeria

Job date: Thu, 25 May 2023 06:49:35 GMT

Apply for the job now!