Job Vacancy: Job title: Customer Care Service Officer Job at Hyride Nigeria
Job description: Hyride is a brand of TopMode Technology company Limited based in Nigeria which offers different ride-hailing transport services through Hyride application. Hyride was founded as a startup that aimed to tackle ride hailing problems in Nigeria by creating safety, lowest commission to drivers and accessibility for passengers in using ride hailing service through Hyride platform
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We are recruiting to fill the position below:
Job Position: Customer Care Service Officer
Job Location: Lagos Island, Lagos
Employment Type: Full-time
Job Description
The successful candidates will be stationed in the Lagos office and oversee all aspects of Hyride Customer Service as well as perform the following key activities:
- Promptly and professionally respond to customer enquiries about Hyride products
- Promptly and professionally escalate and resolve to customer complaints
- Schedule and coordinate internal andexternal events
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Assist business development and driver acquisition in verifying and following up with sales leads
- Tracking and collating intelligence on customer reviews via smart tracking tools
- Manage the smooth operation of the Hyride call center
- Key Performance Indicators (KPIs)
The Business Development Officer will be appraised by the following parameters:
- Speed of resolution of customer complaints
- Number of customer service complaints reported
- Frequency of call center download.
Qualifications
- Candidates should possess an OND, HND or B.Sc Degree with 3-4 years work experience.
Location: Nigeria
Job date: Wed, 16 Nov 2022 23:09:42 GMT
Apply for the job now!
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